DVM Newsmakers: 'Remember theTitans;' Big practice, big medicine: Is the standard of care changing?
The building, on the other hand, was "a result of what kind of practice we wanted to have," DeCarlo tells DVM Newsmagazine. "Our goal was never to be bigger than the next guy; it was to design a building that met our needs, and this was the end result."
This project was the culmination of about $15 million in total costs and five years of planning, initially soured with a frustrating financing deal that ultimately was sweetened by the courts.
"Even from day one, which was in a 800-square-foot dumpy little building, this practice was built around an attitude. The attitude was about being professional and offering the best service we can to clients."
The attitude grew, and so did its staff.
The new practice employs about 240 people — 40 veterinarians, 85 technicians and a slew of support staff. DeCarlo and Trotter also own South Jersey Emergency Service and a physical rehabilitation facility (add another 30 people).
Complex structure, simple mandate DeCarlo admits that his guiding management principles are simple.
Take care of your staff and your clients, and you will succeed.
"That is the exciting part, putting a good group of people together who like working together. It is also the challenge. As you get more and more employees, it becomes a bigger and bigger challenge. There is no question the biggest challenge in running any business should be your staff."
DeCarlo asks all of his managers to watch the movie "Remember the Titans". "There is a really good line in that movie: 'Attitude reflects leadership'. I really believe that.