In 25 years of talking to primary care veterinarians about their struggles with dermatology cases, I am convinced that the
major cause of frustration is time management. Do you consider a dermatologic examination to be part of your complete physical
examination, rather than a special procedure? If so, ask yourself if you can perform a thorough exam—skin, haircoat, mucous
membranes, claws and claw folds, as well as the ear canal—in a 20-minute appointment and thoroughly follow up on any abnormal
findings during that appointment? Probably not. In my opinion, a thorough dermatology examination and basic workup should
be viewed as special procedures in the general practice.
Dr. Keith Hnilica speaks about his approach to practicing good dermatology when time is short. He advocates the "Three-Slide
Technique," meaning that all dermatitis patients routinely get evaluated with three slides—ear cytology, skin surface cytology,
and skin scrapings. But how do you manage this in an appointment slot that was originally scheduled for routine health maintenance?
Here are some tips to help you bridge the gap between what you need to do and how much time you have to do it in.
Build in contingency time. In most cases, practice management style dictates the amount of time you'll have for a thorough dermatologic exam. Clients
tend to save up non-urgent and chronic issues for their yearly examination appointments, and your goal should be to discuss
and perform needed diagnostics while simultaneously handling health maintenance during the scheduled slot. It's important
to try to handle the dermatology problem right then and there as opposed to rescheduling because clients frequently don't
show up to the subsequent appointment. There are several ways to accomplish this. When a yearly examination reveals a chronic
skin or ear problem, if your practice does not have the flexibility to turn a 20-minute visit into a 40-minute visit when
issues that need to be addressed are identified, you could ask the owner to leave the pet at the clinic for the diagnostics
to be performed when there is more time available throughout the day. Your veterinary technicians could also have enough time
to handle unexpected issues so you can discuss the situation with the client, address the health maintenance issues, and begin
your next appointment. You could design a convenient, quick, easy-to-complete check list for your dermatology form. Then you
could add it to the medical record of any patient with dermatologic problems and assign a technician to collect these samples
for that patient. I recommend that your practice handle these inevitable cases systematically —whatever system works for your
clinic, as long as a trained staff member takes responsibility for making sure that all the steps are followed.
Don't skip skin surface and ear canal cytology. In dogs and cats with dermatitis and allergies, skin and ear ecology is upset. This leads to overgrowth of staphylococci or
Malassezia, which leads to the exacerbation of allergic dermatitis and poor response to low doses of glucocorticoids. If you find these
secondary problems it gives you an opportunity to stop the cycle. Scheduling a recheck examination allows you to assess the
commitment level of the client, which is important to know in most dermatologic cases. It also allows you to see the primary
clinical signs of the patient's allergy after secondary problems have been treated for a time. A more thorough discussion
of the allergy can be had at recheck appointments as well.
Focus on compliance. The veterinarian and team members need to realize the importance of good flea control, especially with a patient with allergies.
Whether or not the patient is actually flea allergic, flea bites are pruritogenic triggers that exacerbate other allergies;
so rigorous flea control is paramount. The veterinarian can evaluate flea control challenges and recommend the best approaches,
but these solutions also take time and a commitment from the client.
Don't assess flea control rigor by how much product the client buys. Instead, give them a flea comb to use at home, preferably
on a household cat. A cat in the home of an allergic dog is a litmus test for flea control. If the client finds even one flea
on the family cat, then the allergic patient is probably being exposed to flea bites. Include a thorough evaluation of flea-control
practices and challenges in a household before making a recommendation.