We have all been in this uncomfortable situation. A client has just spent a good deal of money with you to take care of his
or her companion's needs. Then she pops the question, "Doc, you know how involved we are with Junior's soccer tournaments.
This year, we are having a fundraiser for the team, to help support uniforms and the like. Could you help us out?"
Charitable giving was very apparent following a trio of hurricanes that slammed into the Gulf Coast last fall. Above, veterinarians
from the National Veterinarian Response Team (NVRT) examine dogs in the Ford Arena outside Beaumont, Texas.
What happens next? You probably feel a bit flush, and stutter a response like, "Well, certainly. Let me get Sally in here,
and we'll see about getting you a donation."
Like most community-minded business owners, you receive your fair share of requests for assistance. Unfortunately, the veterinary
medical profession has a double, and even a triple whammy. First, there is the fair share of Good Samaritan work your hospital
does each and every year. Next, a fair amount of discounting occurs through the direct provision of employee-presented animals
needing help. Often, local rescue groups, assistance-dog raisers/organizations, canine patrol and mounted police divisions
among others, seek your help at substantial discounts. Then, consider all the guilt you have about charging senior citizens,
and it is a wonder that any veterinarian can make a living.
In this past year, veterinarians have been extraordinarily generous. With the horrendous hurricane-related disasters along
the Gulf Coast, most of us dug deep into our pockets to help out. Many donated supplies, extensive time and services, and
gave up income to travel to disaster areas to help out.
As always, we should celebrate the generous beneficence of the veterinary profession. Veterinarians and veterinary hospital
employees of all kinds have much to be proud of in the small, quiet things they do every day to help their clients, the community
and to advance animal welfare across all species.
Let's talk a bit about planning for generosity. Because each act of charity tends to present a hidden financial burden, we
believe it should be completely recognized and even budgeted as part of your overall business plan.
Why not review all of the acts of kindness your hospital was responsible for in 2005? What if you were to sum the total amount
given in many ways, through donated supplies, cash donations, no-charge Good Samaritan services, deep discounts to various
organizations and others that your employees and you can well recount? How amazing it would be to see the total financial
commitment made for the entire year!
Why not celebrate the generosity of your practice with your employees and with your clients as well? The retail chain, Target®,
does it. They advertise that a certain percentage of all profits will be given to charity.
Veterinarians are renowned for their humbleness and unwillingness to promote or market themselves. We suggest you tally the
things you have given throughout the year. You might be surprised at what this means to your employees and other stakeholders
in your practice. If you have an employee who is particularly adept at the written word and language, consider giving him/her
the information and deciding on some appropriate wording that might even be included on a plaque in the reception area. "ABC
Animal Hospital is proud to have committed X number of dollars to various animal-related endeavors and animals in need in
From a budgeting standpoint, we believe you should plan for the amount of charity work you will complete each year. We all
know veterinarians will be asked to provide various gratis services from time to time. It is reasonable to decide which areas
you are particularly passionate about and plan them as part of your 2006 charity pool.
Once you've decided which organizations deserve your time, talent and, yes, profit, you can reasonably respond to new requests:
"We have allocated all of our budgeted charity resources for the coming year. However, we would be delighted to include your
group for consideration next year if you would like to provide us with a proposal. We prefer to budget our charity dollars
for animal welfare-related purposes. Please be aware that we can't necessarily guarantee your group will be added to our budget,
but we will include you in our list of worthy causes."