Where did I go wrong?: Losing clients can be ... satisfying - DVM
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Where did I go wrong?: Losing clients can be ... satisfying
Kowtowing to bad clients can be bad for business


DVM360 MAGAZINE


I explained that health changes from year to year. She did not want to hear it. "I've been coming to you for 10 years. I'd think that you'd be willing to break the rules once in a while for your regular clients. If I have to make a trip way over to your office, I might just as well go to a closer vet."

It was true; she had been coming to see me for 10 years. However, she was a pain in the butt both times. Anyway, she did as promised and went elsewhere for the exam. It had been quite a day, an exciting day. I had lost three clients, three terrible clients. It was a great day.

Michael A. Obenski VMD

A dvm contributor for 27 years, Dr. Obenski owns the Allentown Clinic for Cats in Allentown, Pa.


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Source: DVM360 MAGAZINE,
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