- explaining that a thorough dental examination and treatment requires anesthesia,
- reminding clients that anesthesia will alleviate the pet's anxiety and discomfort,
- assuring clients that well-trained staff members will monitor the pet with the appropriate equipment and support the pet with
intravenous fluid therapy, body heat sources or retainers, and cuffed endotracheal tubes,
- sharing historic hospital anesthesia information, and
- informing clients that other services, such as minor surgery, otic care, and therapeutic grooming, can be performed simultaneously.
Team members must also refrain from discharging the patient until it has recovered from anesthesia or sedation. These strategies
help clients see the positives associated with dental anesthesia and increase their acceptance of future dental procedures.
4. Pain management. Some dental procedures will be painful. General practitioners today use regional anesthesia and nonsteroidal analgesia to
provide excellent preoperative and long-term postoperative pain management without somnolent side effects. If stronger, narcotic-like
pain medication is necessary to ensure proper pain management, practitioners give clients an oral form of the medication to
administer at home with a small meal—before the regional anesthesia wears off. Accompanied by a restful night for the patient,
this should ease the pet's transition from clinic to home.
5. Team training. Present-day practitioners realize that client compliance depends directly on the amount of dental education the client receives
from the veterinary staff. To increase client acceptance, train every team member to deliver consistent information to clients
through dialogue or visual aid enhancements, including dental models, graphics, and photographs. Focusing on education also
prevents staff members from feeling like they are selling dentistry to clients.
Involve staff members in history taking and examinations. This allows them to directly receive the client's gratitude for
the good care their pets recieve and to continue to be motivated to promote preventive oral healthcare.
6. Client communication. Giving clients accurate cost estimates for comprehensive dental care is difficult. Heavy layers of calculus can often mask
unsuspected pathology, or the veterinarian may find periodontal pockets that were not apparent during the initial examination.
In present-day clinics, clients receive estimates for the obvious recommended dental care, but the doctor emphasizes that
additional care may be needed. To facilitate communication during and after the dental procedure, team members should record
all possible phone numbers (home, work, and cell) in the file so they can notify the client if additional dental care is needed
and update the client on the pet's condition. For the ultimate in communication, some clinics provide off-the-premises owners
To maintain the highest level of dental services to patients, practice owners also seek out continuing education opportunities
from organizations like the American Veterinary Dental Society (AVDS), which has developed excellent training programs and
publishes the Journal of Veterinary Dentistry. Many veterinary organizations host Web sites, including the AVDS and the American Veterinary Dental College, where practitioners
can find numerous continuing education opportunities. Online, interactive continuing education is also available through services
such as the Veterinary Information Network.
In addition, many other associations, specialty groups, and national conferences offer excellent dental continuing education
for doctors and technicians.
The importance of oral healthcare in today's small animal practices cannot be underestimated. Patients benefit from improved,
long-lasting health; pet owners enjoy the company of healthier, happier companions; and healthcare teams help prevent periodontal
disease in their patients while producing profits. In turn, part of those profits will be reinvested in the practice. As a
result, pets of the present—and the future—will continue to receive the best in veterinary oral healthcare.
Dr. Bill Gengler, a Wisconsin native, received a bachelor of science degree from the University of Wisconsin in Platteville
and master of science and doctor of veterinary medicine degrees from the University of Missouri in Columbia. He is a diplomate
of the American Veterinary Dental College. Dr. Gengler has 32 years of small animal practice experience. He currently holds
a dual appointment at the University of Wisconsin's School of Veterinary Medicine: associate dean of clinical affairs/director
of the Veterinary Medical Teaching Hospital and director of the dental program, where he specializes in veterinary dentistry
and oral surgery. He is also a consultant to The VetCor Group.