They abide by the rules and policies of the organization. At the same time, they do not invalidate the spirit of the law by
demanding the letter of the law. They know that just because they have the right to do it, doesn't mean it's right to do it.
9. Trustworthy people are just.
They are just not only to those who are just with them, but also with those who endeavor to injure them. Trustworthy people
strive to return kindness for offense and patience for impatience. They would rather suffer wrong than do wrong! They recognize
that the best defense against misrepresentation is fine conduct.
10. Trustworthy people promote communication and understanding.
They know that open and honest communication is built on the cement of trust.
We can communicate with others we trust, almost without words. We even can make mistakes in our verbal communication, and
still find that they understand our true meaning.
When the level of trust is low, however, others may not believe even our most eloquent words. To foster trust, trustworthy
people strive to share ideas and rationale for their positions and desires, while maintaining genuine respect for others'
ideas and perspectives. Why? Because they have learned that when trust is low, communication is exhausting, time-consuming
and often ineffective.
In summary, trustworthy people know that trust is gained more by conduct than just thoughts and words. Their daily conduct
provides evidence of their intent to be honest, reliable, loyal, unbiased, humble, accountable, cooperative, just and communicative.
However, if trustworthiness is to grow, still more is required. Our conduct must be motivated by trusting others, in addition
to our desire to be trusted by them. Trust is a two-way street. To reach its greatest potential, it must allow interaction
in two directions.
If we begin our relationships with individuals, organizations, or businesses with a lack of trust, then our relationships
with them may not grow. Why? Without trust, there isn't a foundation to build permanent cooperation and collaboration. Likewise,
if misunderstandings develop, there is little hope that distrusting individuals will work together to resolve their differences.
Instead of talking directly with each other in this situation, it is common to tell our version of misunderstandings to others
in order to justify our position. What is the antidote for a tendency not to trust others? The antidote is unselfishness.
Our trust in others is a form of generosity. To paraphrase the golden rule, shouldn't we strive to trust others, as we would
have them trust us?
By Carl A. Osborne
DVM, Ph.D., Dipl. ACVIM
Dr. Osborne, a diplomate of the American College of Veterinary Internal Medicine, is professor of medicine in the Department
of Small Animal Clinical Sciences, College of Veterinary Medicine, University of Minnesota.