What veterinarians can learn from plumbers - DVM
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What veterinarians can learn from plumbers
We can learn a lot from plumbers when it comes to charging for our services


Dr. Johnson took a look: $33.03 for parts — the same as the stapled receipt — and $414 for labor and a trip fee. She was stunned.

"How–how much was the trip charge?" she stammered.

"Well, usually $100, but I charged you $80 because you were just around the corner. I still had to charge you for gas for going to Wal-Mart."

"Did you charge labor for the time you spent in Wal-Mart?" she queried.

He looked surprised. "Boss man says we're on the clock the minute we leave the plumbing office."

Dr. Johnson marched into the office and peeked at her bank balance. She pulled out the checkbook and wrote a check for $447.03. She marched back and gave it the budding plumber.

"Much obliged," he said. "Can I ask you a question?"

Dr. Johnson was internally miffed but outwardly congenial. She waited for the inevitable.

"Do you treat any horses?" he asked.

She sighed. "Well, I used to but couldn't make a go of it really. The small animals just took over," she said, mostly to the wall.

"Well, my dad runs a lot of horses, and when he found out I was comin' here, he asked me to ask you ... "

He paused.


"He wants to know if you can order him a bunch of horse wormer and give him a good bulk price."

She sighed. "I'll think about it," she said.

(If you guessed that this story is true and loosely autobiographical, go to the head of the class.)


Source: DVM360 MAGAZINE,
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