The art of criticism
Annual reviews and daily previews are difficult for some bosses and employees. Why? For a whole generation, we've replaced
As, Bs and Cs with pass or fail. We've become a society unable to take criticism. Yet without criticism, change and improvements
won't happen. The positive-tone daily preview sidesteps the negativity associated with a typical annual review. It also gets
everyone improving their behavior today and thinking toward the future rather than discussing the past.
I hope I've convinced you to implement a daily preview rather than continue with annual reviews. If I have, in addition to
making the change in your practice, please contact AAHA officials and ask them to change the standards to include previews
in addition to reviews.
Dr. Riegger, Dipl. ABVP, is the chief medical officer at Northwest Animal Clinic Hospital and Specialty Practice. Contact
him by telephone or fax (505) 898-0407, Riegger@aol.com
http://northwestanimalclinic.com/. Find him on AVMA's NOAH as the practice management moderator. Order his books Management for Results and More Management for Results by calling (505) 898-1491.
For a complete list of articles by Dr. Riegger, visit