Photo 1: A veterinary assistant takes a picture of teeth, which in seconds broadcasts to the television screen.
A picture often speaks a thousand words. Pictures and videos let clients see what is involved in the oral assessment, treatment and prevention of dental disease. It is now possible to take a picture
in the exam room that is instantly enlarged on the computer screen. An Eye-Fi (Eye-Fi, Inc.) card placed in a digital camera,
coupled with a wireless network, makes instant viewing available to all (Photo 1).
When oral pathology is identified and a picture is taken, a handout that corresponds to the patient's condition can be given
to the client (Photo 2). The handout may be from a published article, veterinary textbook or credible information pamphlet.
It should include pictures and be easy to read and follow. This step adds credibility to your advice and gives clients a way
to refer back to the information given during the visit.
Clients will often try to address treatment costs at this stage. It is important to let them know that you will cover that
in detail, answering all of their questions, but prefer to focus on discussing their pets' problems and what options for treatment
or management you recommend.
Photo 2: Use a handout and picture to explain disease to a client.