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Video: Interview with the Animal Medical Center's Kathryn Coyne
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The Animal Medical Center turned 100, and its new CEO Kathryn Coyne talks about its future.
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DVM Newsmakers: Entering a new era
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New York, N.Y. — Flanked by a cadre of veterinarians, support staff, a Maltese, German Shepherd and others, the new CEO of the Animal Medical Center (AMC) gathered her new team to ring the bell.
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Inside politics
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An interview with U.S. Congressman Kurt Schrader, DVM.
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Exploring cost of education, generational differences
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Read more from the DVM Newsmakers Summit.
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DVM Newsmakers: The battle for public support
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Schaumburg, Ill. — Animal welfare ranks as one to the top strategic initiatives for AVMA, for good reason.
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DVM Newsmakers Summit: Understanding consumers
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When it comes to veterinary care, are consumer attitudes changing?
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DVM Newsmakers' Summit: Consumer expectations, standards of care are changing, panelists say
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Editor's Note: Understanding consumer behavior can help you as a clinician and business manager. DVM Newsmagazine asked five veterinary market leaders to join this year's DVM Newsmakers' Summit at CVC East in Baltimore. Following is the second of three excerpts from the panel discussion; the final one will be published next month.
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DVM Newsmakers' Summit: Exploring the consumer psyche
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DVM Newsmagazine asked five market leaders to talk about consumer attitudes.
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In the public eye
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Rockville, Md. — She wants to build collaborations, share ideas in a transparent system with one over-arching ethos: ensure public health.
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Bayer to release next generation of flea and tick control products
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Shawnee Mission, Kan.? Bayer Animal Health readies for a March release of Advantage® II for cats and dogs, and K9 Advantix® II for dogs.
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Abaxis to enter veterinary reference lab market
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Union City, Calif.-- Abaxis, Inc. is entering the veterinary reference laboratory market after inking a deal with Kansas State University (KSU).
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Heartworm resistance: CAPC, AHS issue new guidelines
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Lack of efficacy to heartworm preventives remain geographically limited.
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Pet insurance bill vetoed in California
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Proposed California legislation to regulate pet insurance just isn't necessary, says California Gov. Arnold Schwarzenegger.
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Most cats will tolerate collars, veterinary researchers report
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Columbus, Ohio -- Almost three out of four cats will tolerate collars, according to multi-institutional veterinary study.
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AKC, Pfizer ink deal to fund veterinary research, develop medicines
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New York -- Pfizer Animal Health just become the exclusive "biopharmaceutical partner" with the American Kennel Club's Canine Health Foundation.
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Banfield, P2V join forces to help veterans, emergency personnel
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Portland, Ore. -- The non-profit P2V joined forces with Banfield, The Pet Hospital to provide veterinary care to adopted pets placed with military service members, veterans and emergency first responders.
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CVC Kansas City: Drug use, monitoring remains key legal issues for veterinarians, expert says
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Kansas City -- Of all the regulatory issues veterinarians face, the use and storage of controlled substances can be the most contentious.
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CVC Kansas City kicks off today; draws veterinarians from around the world
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Kansas City -- The party began at CVC Kansas City today. And according to conference organizers, pre-registration attendance has been strong.
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A map of consumer complaints filed with state agencies
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Data compiled by DVM Newsmagazine editors
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Editor's blog: A second salvo on state boards
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I am absolutely convinced that veterinarians will be faced with more intrusive government rules and regulations than ever before. I hate to be the bearer of bad news, but it's going to get worse.
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The cross hairs of complaints
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Sacramento, Calif. — Invite Dr. Wade Himes to shed light on the inner-workings of state regulatory agencies and he pauses, then laughs and asks, "Do you want me to lose my license?"
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Exclusive DVM Survey: Client demand fuels spike in complaints to state boards
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National Report — When a medical case goes bad, consumers are more likely to complain to state boards than in years past, veterinarians report.
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Defending a state-board action has far-reaching costs
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Are you facing a state-board inquiry? Think you can handle it alone?
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Here come the reporters: What are you going to say?
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It started as a payment issue — something common and relatively minor — but by the time it ended the board-certified veterinary surgeon felt so much heat from the media he closed his practice and left town.
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Is your communication readiness at DEFCON 1?
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In calming an irate client, remember your tone and goal. Keep your tone normal when talking to the client and your body relaxed. Always remember that your goal should be to listen to their needs and try to meet them when appropriate.
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Communicate first, discipline second
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As various associations adopt guidelines or standards of care for the practice of veterinary medicine, a concern exists that they will be interpreted as current standards of practice by state regulatory boards and the attorneys general who represent them before they have been accepted by the masses.
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Ultimate authority
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Boston — It's a surprise when Alan Van Tassel comes to visit. He drops by unannounced during business hours, makes a quick introduction and starts poring over a seven-point inspection checklist.
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