David M. Lane, DVM, MS is a regular columnist for DVM Newsmagazine. He owns and manages two veterinary practices in southern Illinois. Dr. Lane is also a practice management consultant, speaker and author.
You may have found yourself dealing with an ailing pet, its angry owners and stiff competition from a nearby veterinary clinic. Use these tips to help you steer clear of detrimental, reactive practices and focus on providing the best care possible—proactively.