Use a client-satisfaction survey to evaluate staff performance
July 1, 2007 By: Dennis Chmiel
Most veterinary hospital owners are proud of their doctors and support staff and know how hard they work to offer outstanding patient care. Given that, it may be easy to assume that we are providing better care than we actually are. A client-satisfaction survey is an excellent way to measure the quality of service – as perceived by clients. |
Fecal testing compliance
September 1, 2006 By: Dennis Chmiel
Merrimack, N.H. — Most DVMs would agree that fecal examination is an important part of any dog or cat wellness program. |
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