Unmasking the toxic culprit(s) in pet-food recalls
September 1, 2008
By: Carl A. Osborne, DVM, PhD, Dipl. ACVIM
,
Lisa K. Ulrich, CVT
,
Lori A. Koehler, CVT
,
Jody P. Lulich, DVM, PhD, Dipl. ACVIM
What is your interpretation and diagnosis? |
Speech: A vital component of highly effective patient care
June 1, 2008
By: Carl A. Osborne, DVM, PhD, Dipl. ACVIM
,
Lisa K. Ulrich, CVT
How we communicate with clients can be a source of mutual understanding and positive action, leading to highly effective patient care, or a source of misunderstanding and frustration. |
Lessons on listening
May 1, 2008
By: Carl A. Osborne, DVM, PhD, Dipl. ACVIM
,
Lisa K. Ulrich, CVT
"For everything there is an appointed time. ... A time to listen and a time to speak." |
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