Communication tools for the veterinary team - Firstline
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Communication Strategies
Source: FIRSTLINE

Blood tests: 10 smart responses to clients' questions

September 1, 2006

Just whisper the word tests, and clients will flood you with questions: what, when, how much? Try these answers to get the OK.

Source: FIRSTLINE

TLC: The best prescription

September 1, 2006

A few weeks ago my son was sick. After a few days of high fever, he stopped taking his bottle.

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Ask Amy: I want my discount back

September 1, 2006

Our practice just cut employee discounts because of an IRS law. Most of us have worked here for five or 10 years, and we have many pets to take care of. We can't afford their care now. Should we look for other jobs?

Source: FIRSTLINE

Phone etiquette: What veterinary practice owners don't know

May 29, 2014

Crucial team members are facing a mountain of work.

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Lyme disease and tick education: What's each veterinary team member's role?

April 1, 2014

Learn how the whole team can work together to educate pet owners about ticks and Lyme disease threats to help protect pets and their owners.

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Team members and the veterinary practice's social media

March 24, 2014

Wherein cute cat photos can actually save lives.

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What does the veterinary team do when the "mean girl" is in charge?

January 9, 2014

Keep your friends close and your enemies closer.

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Don't make these mistakes on your veterinary practice's social media feeds

December 1, 2013

Check out the four biggest media business flops of the last few years—and pause to think before you tweet.

Source: FIRSTLINE

Defuse allergy conversations with disgruntled pet owners

December 1, 2013

Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.

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