Offering effective veterinary recommendations to pet owners - Firstline
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Client Compliance
Source: VETERINARY ECONOMICS

Pain control pushback

June 16, 2014

Q: We're getting some clients who don't want to pay for and don't see the need for some at-home pain control drugs. Can you offer us any tips for explaining the value and importance of pain control for pets?

Source: VETERINARY ECONOMICS

Resources to help you and your team connect with cat-owning clients

June 13, 2014

Put these feline-focused handouts to work for your veterinary clinic today.

Source: FIRSTLINE

Float strong veterinary recommendations to pet owners

June 1, 2014

Weak words will sink your care and product recommendations. Float words with strength to lock in pet care compliance.

Source: FIRSTLINE

Sample scripts: How to respond to cat owners who resist veterinary care

May 1, 2014

Consider the common phrases cat owners utter when you suggest routine veterinary care for their cats. Then use these scripts to improve compliance.

Source: FIRSTLINE

The state of veterinary cat care

May 1, 2014

Take a look to see if your state made the list of longest lifespans for cats.

Source: FIRSTLINE

Phone skills: How to attract cat owners when they call your practice

May 1, 2014

Consider these common cat owner conundrums and learn how to offer help on the phone--and ultimately lock in a veterinary visit to promote the pet's health.

Source: FIRSTLINE

Sample script: How to answer pet owners' DIY vaccination questions

May 1, 2014

Learn how to respond when clients ask to purchase vaccines from your hospital so they can vaccinate their pets themselves.

Source: FIRSTLINE

Dig into diet plans for pets

April 1, 2014

Help your team adapt to change and energize your connection with pet owners.

Source: FIRSTLINE

7 tips to fill down times at your veterinary practice

April 1, 2014

The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.

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