Client communication for techs - Firstline
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Client communication for techs
Source: FIRSTLINE

Phone etiquette: What veterinary practice owners don't know

May 29, 2014

Crucial team members are facing a mountain of work.

Source: FIRSTLINE

Team members and the veterinary practice's social media

March 24, 2014

Wherein cute cat photos can actually save lives.

Source: FIRSTLINE

Defuse allergy conversations with disgruntled pet owners

December 1, 2013

Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.

Source: FIRSTLINE

Knock out pet owners' anesthetic worries

December 1, 2013

Learn to talk to pet owners about the benefits and risks of anesthesia.

Source: FIRSTLINE

Don't make these mistakes on your veterinary practice's social media feeds

December 1, 2013

Check out the four biggest media business flops of the last few years—and pause to think before you tweet.

Source: FIRSTLINE

Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report

December 1, 2013

Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.

Source: FIRSTLINE

10-minute drill: wellness diagnostics

October 1, 2013

Use these resources to educate pet owners about the diagnostics the veterinarian uses to assess their pets' health.

Source: FIRSTLINE

Live from CVC: Keep your voice calm to carry on tough conversations in the veterinary clinic

August 26, 2013

Dr. Ernie Ward says to control your tone and inflection during conversations with veterinary clients and co-workers

Source: FIRSTLINE

Schedule tight, right in veterinary practice

August 1, 2013

A rigid schedule can leave no time to compensate when you're trying to explain a tricky chronic medical issue, such as renal disease. A loose schedule wastes valuable resources. So how do you get it spot on?

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