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Client Communication
Source: FIRSTLINE

Team training tool: Cheat sheet for strong veterinary recommendations

June 1, 2014

Learn to communicate strong veterinary recommendations that show you care.

Source: FIRSTLINE

Phone etiquette: What veterinary practice owners don't know

May 29, 2014

Crucial team members are facing a mountain of work.

Source: FIRSTLINE

Phone skills: How to attract cat owners when they call your practice

May 1, 2014

Consider these common cat owner conundrums and learn how to offer help on the phone--and ultimately lock in a veterinary visit to promote the pet's health.

Source: FIRSTLINE

7 tips to fill down times at your veterinary practice

April 1, 2014

The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.

Source: FIRSTLINE

Allergy testing: What's each veterinary team member's role?

March 1, 2014

Learn how each member of your veterinary team plays a role in educating pet owners about allergy testing.

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