Most-viewed articles for the veterinary team - Firstline
  • SEARCH:
Team Center
Firstline Featuring Information from:

ADVERTISEMENT

Most Viewed
Source: FIRSTLINE

5 tolerance commandments

March 2, 2009

Make a pact not to judge clients.

Source: FIRSTLINE

Different strokes for different communication styles

February 1, 2009

When a bunch of different folks form a team, conflict arises. Stop hunting and pecking for a solution. Here's the key to working together: Identify what pushes your co-workers' buttons.

Source: FIRSTLINE

How to read clients' minds

January 1, 2009

Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.

Source: FIRSTLINE

Rescue story: The luckiest Penny

January 1, 2009

See how one copper-colored pit bull charmed an entire practice and found her own pot of gold—a loving family.

Source: FIRSTLINE

Overcome 4 common client excuses

December 1, 2008

You've heard flimsy explanations for why pet owners can't comply. Climb above these "weak" reasons by getting down to the legitimate concerns.

Source: FIRSTLINE

Frugal rewards

October 1, 2008

Looking for perks that don't break the bank? Then check out these results: Cost-effective extras that both you and your practice will find beneficial.

Source: FIRSTLINE

5 ways to work smarter

July 1, 2008

Take charge of the problems that swamp your practice and make it a brighter day for your team.

Source: FIRSTLINE

10 ways to lose a client

June 1, 2007

There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing.

Source: FIRSTLINE

5 Fishy phrases that isolate clients

January 1, 2007

What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.

ADVERTISEMENT

Click here