Most-viewed articles for the veterinary team - Firstline
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Source: FIRSTLINE

How to read clients' minds

January 1, 2009

Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.

Source: FIRSTLINE

Overcome 4 common client excuses

December 1, 2008

You've heard flimsy explanations for why pet owners can't comply. Climb above these "weak" reasons by getting down to the legitimate concerns.

Source: FIRSTLINE

Frugal rewards

October 1, 2008

Looking for perks that don't break the bank? Then check out these results: Cost-effective extras that both you and your practice will find beneficial.

Source: FIRSTLINE

5 ways to work smarter

July 1, 2008

Take charge of the problems that swamp your practice and make it a brighter day for your team.

Source: FIRSTLINE

10 ways to lose a client

June 1, 2007

There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing.

Source: FIRSTLINE

5 Fishy phrases that isolate clients

January 1, 2007

What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.

Source: FIRSTLINE

Blood tests: 10 smart responses to clients' questions

September 1, 2006

Just whisper the word tests, and clients will flood you with questions: what, when, how much? Try these answers to get the OK.

Source: FIRSTLINE

Are you chasing off clients?

August 1, 2006

Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.

Source: FIRSTLINE

Tips to tackle difficult discussions

October 1, 2005

It's hard to find the right words when you're broaching a topic that could spark tempers. Here's help to head off eruptions with co-workers, clients, or the boss.

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