Just whisper the word tests, and clients will flood you with questions: what, when, how much? Try these answers to get the OK.
Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.
It's hard to find the right words when you're broaching a topic that could spark tempers. Here's help to head off eruptions with co-workers, clients, or the boss.
Whether you answer the phone twice a day or twice a minute, these tips will help you handle a range of calls with finesse and keep conflict with clients to a minimum.