Practice tips for the veterinary team - Firstline
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Pearls of Practice
Source: FIRSTLINE

On the Job: Michael Hernandez

January 1, 2007

What's the biggest mistake you've made in practice?

Source: FIRSTLINE

And the clippers ran away with the thermometer

January 1, 2007

You reach for the nail clippers and ? gone. Foiled again. It's anyone's guess whether they're stuffed in someone's scrub pocket or they've slithered underneath the counter in the lab again.

Source: FIRSTLINE

"I'll take staff meetings for $200, Alex"

November 1, 2006

Looking for a prescription for a dull staff meeting? Dawn Westbrook, the client services supervisor at Pine Ridge Pet Care in Andover, Minn., found the perfect solution. She surprised team members with a game instead of the usual policies and procedures discussion.

Source: FIRSTLINE

On the job: Claudia LaMasters, CVPM

November 1, 2006

One of our clients was so in love with his Doberman. One day his dog escaped from his yard. A frightened neighbor went after the dog with electric hedge clippers. The dog was rushed in for emergency surgery. Once the dog recovered, the man was so grateful that every time he visited our hospital he volunteered his services for almost a year.

Source: FIRSTLINE

Make time for special deliveries

November 1, 2006

Do you see the faces of your elderly or disabled clients as often as you'd like? When the team at Millsap Veterinary Clinic in Millsap, Texas, noticed some older clients were missing their pets' checkups, they started asking questions—and uncovered a transportation problem. Their solution: a pet taxi.

Source: FIRSTLINE

Tis the season for fun

November 1, 2006

You don't need to be high on Halloween candy or tipsy on eggnog to enjoy the end-of-year madness. Try these tips to spread the holiday cheer.

Source: FIRSTLINE

The client said no. Now what?

November 1, 2006

The next time clients refuse care, use this advice from Caitlin Rivers, a Firstline Editorial Advisory Board member and technician supervisor at Metzger Animal Hospital in State College, Pa.: Don't take it personally.

Source: FIRSTLINE

The pen is mightier with the brush

November 1, 2006

The key to convincing clients to schedule dental appointments for their pets might just have everything to do with your pen, says Louise Dunn, a practice management consultant with Snowgoose Veterinary Management Consultants in Greensboro, N.C. She offers this tip to market your dental program:

Source: FIRSTLINE

A thanks that's more than hot air

September 1, 2006

Looking for a fun way to say thanks for a job well done? When the price at the pumps started rising this summer, the team at Community Veterinary Center in Oneonta, N.Y., received a special bonus: a little gas relief.

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