Practice tips for the veterinary team - Firstline
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Pearls of Practice
Source: FIRSTLINE

Deck your walls

August 1, 2006

Looking for some art to fill those empty walls? Check your mailbox! You probably receive a wealth of great artwork from clients every month, says Cheryl Dyer, practice manager at Noah's Ark Animal Clinic in Kansas City, Mo. When patients recover from a serious illness, their pet parents often send a note of thanks with a picture to the practice. Dyer says they frame these photos and hang them in the practice's front lobby.

Source: FIRSTLINE

On the Job: Cheryl Dyer

June 1, 2006

What do you like best about your job?

Source: FIRSTLINE

Help clients say goodbye

June 1, 2006

You may not always have the right words to express your sympathy when a pet dies, but the right book might be just the tool your clients need to help them grieve.

Source: FIRSTLINE

These pets make the grade

June 1, 2006

When clients visit for routine checkups or care, send them home with a pet health report card, suggests Martha Harmon, office manager at Riverdale Animal Hospital in Riverdale, Ga.

Source: FIRSTLINE

Registered technicians wanted

June 1, 2006

Ask yourself this: Did the Veterinary Technician National Examination (VTNE) test the skills you needed for your job in practice?

Source: FIRSTLINE

Boost client compliance

June 1, 2006

Read "What's In It for Me?" and then solve the puzzle.

Source: FIRSTLINE

Who checks invoices?

April 1, 2006

About 55 percent of team members say that their medical records are audited to ensure complete invoicing of all charges for all services performed, according to a recent VetMedTeam.com survey.

Source: FIRSTLINE

2006 Firstline MVP Winner

April 1, 2006

Meet Paige Phillips, RVT, Firstline's 2006 MVP winner.

Source: FIRSTLINE

Put on your techie hat

April 1, 2006

Dust off those manuals, warm up those keyboards, and prepare to make your software sing. Rickee Miller, a veterinary assistant at Lockwillow Avenue Animal Clinic in Harrisburg, Pa., found that learning to maximize her practice's software was a great way to grow in her job.

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