Practice tips for the veterinary team - Firstline
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Pearls of Practice
Source: FIRSTLINE

Hook price shoppers

October 1, 2005

Don't let that next phone call be the client who got away. Use these tips from Sally Hickey, a receptionist at Short Pump Animal Hospital in Richmond, Va.

Source: FIRSTLINE

On the job: Sheila Lewis, CVT

October 1, 2005

Getting to know Sheila Lewis, CVT

Source: FIRSTLINE

Client education: a team project

October 1, 2005

In 23 percent of practices, credentialed technicians are responsible for most of the client's education, according to a recent survey by VetMedTeam.com. In 52 percent of practices, veterinarians handle the bulk of education, while in 19 percent of practices, veterinary assistants take charge of this task. Here's a look at the percentage of respondents who say team members discuss these issues with clients:

Source: FIRSTLINE

Streamline surgery releases

October 1, 2005

End-of-the-day surgery releases can bring chaos and confusion to even the most organized veterinary teams. That's why team members at Rock Road Animal Hospital in St. Louis, Mo., developed a system to route clients through the checkout process before they're reunited with their pets.

Source: FIRSTLINE

Celebrate a special technician

October 1, 2005

Drs. Mark Shackelford and Lou Ann Wolfe have a few things in common: They both work at practices on the same street in Tulsa, Okla., and they both have a team member who shines. For Dr. Shackelford, that person is Kimberly Seigrist, RVT.

Source: FIRSTLINE

Score points with the right pass

August 1, 2005

Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., says that when you do a good job passing the client off to the receptionist after the appointment, you help prevent missed charges and improve the client's experience.

Source: FIRSTLINE

On the job

August 1, 2005

On the Job: Pam Weakly, practice manager at Dickman Road Veterinary Clinic in Battle Creek, Mich.

Source: FIRSTLINE

Tips to untangle your spine

August 1, 2005

Feel that pinch in your back? Or maybe your wrists ache. Perhaps you've got a chronic case of phone neck—that permanent crick from bracing the phone with your neck while you scribble a message about Fifi's chronic diarrhea for the doctor. Use these tips to ease the strain:

Source: FIRSTLINE

Stop: Important meeting ahead

August 1, 2005

Freeze! I mean everyone. Now meet. Sound impossible? The team at Metzger Animal Hospital in State College, Pa., manages it twice a day. Here's how it works: Everyone meets at 8:45 a.m. and 2:15 p.m. in front of the dry erase board.

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