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Source: FIRSTLINE

Scheduling success: Follow the Rule of 3

October 14, 2009

Follow this simple rule to avoid long client wait times.

Source: FIRSTLINE

5 unexpected dangers in your clinic

October 1, 2009

Germs are everywhere in your veterinary facility. Sometimes they hide in places you might not realize.

Source: FIRSTLINE

How to keep meticulous medical records

October 1, 2009

It's difficult to document everything in a medical record and even harder to know who should do it and when. Cut out the guesswork with these guidelines.

Source: FIRSTLINE

Forget "us vs. them"

October 1, 2009

Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards.

Source: FIRSTLINE

Fecals aren't the only use for all that dog poop

September 24, 2009

A dog park in Ithaca, N.Y., is trying to turn collected dog waste into usable compost.

Source: FIRSTLINE

Technicians, spread the word about your skills

September 18, 2009

Running lab tests, educating clients, assisting with surgery—it's all in a day's work for veterinary technicians. But do pet owners know this?

Source: FIRSTLINE

Why your doctor wants you to go to San Diego

September 17, 2009

Firstline Live with Dr. Ernie Ward in San Diego is your solution for boosting productivity and profitability.

Source: FIRSTLINE

How to confront co-workers without the drama

September 1, 2009

Putting issues on the table and talking about them openly isn't easy, but if you want a healthy work environment, it's necessary. To get you started, Shawn McVey, MA, MSW, shares this example.

Source: FIRSTLINE

Real clients reveal why they love their veterinary practices

September 1, 2009

Real clients share what keeps them going back to their practices.

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