Articles by Christine Shupe - Firstline
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Articles by Christine Shupe

The VHMA Files: True confessions of veterinary practice owners

Practice owners speak candidly about what they would like to say to managers.
July 2014

Practice owners speak candidly about what they would like to say to managers.

The VHMA Files: Be a fly on the wall

Veterinary managers speak frankly about what they would like to say to practice owners.
June 2014

Veterinary managers speak frankly about what they would like to say to practice owners.

Team training tool: Disarm a Debbie Downer in your veterinary practice

Learn how to keep veterinary team conversations positive and on the right track.
May 2014

Learn how to keep veterinary team conversations positive and on the right track.

The VHMA Files: How to handle a Debbie Downer in your veterinary practice

How to turn a Debbie Downer into a team asset.
May 2014

Turn a Debbie Downer's frown upside down and create positive energy to help your veterinary team members embrace change.

What kind of veterinary manager are you?

February 2014

Consider these general descriptions and various levels of management at a veterinary hospital.

The VHMA Files: Results from the 2013 Compensation and Benefits Survey

Get the inside scoop on veterinary practice managers' pay and benefits.
February 2014

Get the inside scoop on veterinary practice managers' pay and benefits.

10 pet owner communication strategies to avoid lawsuits

Use these 10 strategies to foster better relations with clients. Then when problems surface, pet owners may choose conversation instead of litigation.
January 2014

Use these 10 strategies to foster better relations with clients. Then when problems surface, pet owners may choose conversation instead of litigation.

Form: 10 pet owner communication strategies to avoid lawsuits

Use these 10 strategies to foster better relations with clients. Then when problems surface, pet owners may choose conversation instead of litigation.
January 2014

Use these 10 strategies to foster better relations with clients. Then when problems surface, pet owners may choose conversation instead of litigation.

The VHMA Files: Simple steps to avoid legal storms in veterinary practice

Help avoid lawsuits by practicing good communication.
January 2014

Help avoid lawsuits by practicing good communication.

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