Articles by Michelle Hainer - Firstline
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Michelle Hainer

Euthanasia: 7 coping strategies for veterinary team members
March 1, 2011

Clients aren't the only ones hurting when their pets are euthanized.

How to talk to someone you can't stand
September 1, 2010

Patients depend on your lines of communication with co-workers, so keep them open. Here's how.

What equipment can do for you and your practice
April 1, 2010

Using a new piece of equipment for the first time is like playing with a new toy. But the technology is more than just fun and games—here's how it can help you, your patients, and your practice.

How to say what you mean
March 1, 2010

You don't have to zip your lip. Just tune in to body language, tone level, and these other tips.

5 top client questions answered
January 1, 2010

The barrage of queries can be head spinning. Keep your responses straight by following this advice.


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