Handwritten thank-you notes just what the doctor ordered
Veterinarians have many opportunities to show they care, but due to busy schedules, ineffective staff and inappropriate follow-through, many opportunities are lost.
Most practices send thank-you notes to first-time clients and to those who refer others.With the push of a button, computers can generate personalized letters to target clients. Such computer-generated correspondence can be timely and effective, but they do not distinguish the practice from others.
Sending handwritten thank-you notes are just what the doctor ordered and can set your practice apart.
Clients frequently comment on how much they appreciate the effort. We have a very busy practice, but have found a way to make this time-consuming task easy to accomplish.
Using a felt-tipped pen, we create a hand-written master note, leaving space for the pet's name and the doctors' signatures. The master is sent to a printer and reproduced on clinic note stock. When a thank-you note is needed, the same felt-tipped pen is used to write in the animal's name and to sign the note.
Personal handwritten notes might sound old school, but taking the time to personalize a note lets clients know they are special.
If you would like to view an example of our note, go to http://www.vlg.us/ and click on "VLG in the News."