Could this happen to you? It had been a busy Monday morning for surgery. Somehow our practice team had managed to repair a fractured femur in a German Shepherd, perform a cystotomy on a Schnauzer, remove an eyelid tumor from a Spaniel, and still manage to continue therapy on several ongoing hospital cases.
A client comes into the office with a printout of some Internet article claiming that veterinarians are recommending vaccines that are simply unnecessary. What do you tell this client? More importantly, how do you train your staff to handle this?