Editor's Note: The following companies and organizations are now offering some form of staff training in a specific area of veterinary medicine. (This is by no means meant to be an inclusive list, but rather a starting point for practices in need of training information.)
3838 N. 63rd St.
Lincoln, NE 68507
FAX (402) 466-3501
AVLS offers a variety of client communication and practice management tools. AVLS has an extensive line of training and videos for clients and staff which include: VisualVet, Reception Room Video DVD or VHS, WELCOME HOME Puppy & Kitten VHS "video owner's manuals", and more than 50 Short ExamCare videos which help communicate basic information about diagnosed pet health conditions.
American Animal Hospital Association (AAHA)
12575 W. Bayaud Ave.
Lakewood, CO 80228
FAX (303) 986-1700
The American Animal Hospital Association (AAHA) offers an extensive line of training resources for the entire veterinary staff. Programs range from online continuing education to onsite consultation on a variety of issues from team building to hiring staff. AAHA also provides members with a comprehensive library on training and staff development.
American Veterinary Medical Association (AVMA)
1931 N. Meachum Road, Suite 100
Schaumburg, IL 60173-4360
(847) 925-8070 ext. 228
AVMA Client Service Handbook series consists of five titles, specifically designed for training in veterinary practices. Each handbook is loaded with ideas to improve veterinary services. The series includes: Your Professional Image; Teamwork: 50 Ways to Make it Work in your Practice; Beyond Customer Service: Keeping Clients for Life; Client Satisfaction: The Other Half of Your Job; Telephone Courtesy & Client Service. The handbooks can be purchased individually or in a set. Go to www.avma.org/membshp/mktclsrvcs.htm for in-depth descriptions and ordering information.
Animal Care Training Programs
918 N. Elm St.
Denton, TX 76201
FAX: (940) 381-1847
Animal Care Training Programs provides professional staff training resources to veterinary hospitals. Using professional video footage and the expertise from many of the leading specialists in veterinary medicine, ACT offers 42 training videos contained in seven programs to train the entire veterinary staff. Each program comes complete with six videos, supervisor's implementation guide and five employee workbooks with review questions. At the end of each six-tape program, the staff member will take a comprehensive 50-question exam. ACT will grade the exams and a certificate will be sent to each staff member who successfully completes and passes the program.
48 Notch Road
Little Falls, NJ 07424
FAX: (973) 890-5617
Cardiopet/Radiopet services offer veterinary telemedicine consultation by specialists using transtelephonic and high-speed digital transmission of medical information and images in all specialty areas. The Cardiopet staff includes diplomates of the specialty-specific colleges of cardiology, internal medicine, ophthalmology, surgery, oncology, dermatology, radiology and emergency/critical care.
Radiopet offers evaluations on all species on radiographs, ultrasounds, MRI and CT. Using digital technology, "real time" echocardiograms and abdominal ultrasound examinations can also be performed in your practice under the guidance and consultation of a board-certified radiologist or cardiologist.
MacNabb House, University of Guelph
Guelph, Ontario N1G 2W1
Phone: (519) 767-5043
FAX: (519) 767-1101
Lifelearn offers production and marketing of electronic educational and training programs for veterinarians and their staff. See a demonstration of its Veterinary Staff Training series on CD-ROM.
Lippincott, Williams & Wilkins
351 West Camden Street
Baltimore, MD 21201
FAX: (301) 223-2365
Lippincott, Williams & Wilkins (LWW) is an international publisher of professional health information for veterinarians and veterinary students. LWW provides essential information for veterinary medicine professionals in print and electronic formats, including textbooks, CD-ROMs and information via intranets and the Internet.
Novartis Animal Health
3200 Northline Ave. Suite 300
Greensboro, NC 27408
Novartis Animal Health U.S., Inc.'s veterinary technician animal behavior training course, An Introduction to Pet Behavioral Therapy, designed by board-certified behaviorist, Dr. Debra Horwitz, is now available on-line. Until now, veterinary technicians and veterinary staff have been taking the course via mail. Now students can continue their education on-line via www.vetteam.com, an on-line resource for technicians that offers educational credits and other information.
10919 N. Dale Mabry Hwy.
Tampa, FL 33618
Pets,VetsandYou, Inc. is a veterinarian-owned company that helps veterinarians develop effective business strategies to integrate new technologies into their business practices. The company offers a variety of resources to its members from financial help to staff training , which is provided through Lifelearn and VetTeam.com.
Highland Park Animal Clinic
31 South 2nd Avenue
Highland Park, NJ 08904
PCVET is a practice medical management software designed for both the general practitioner and specialists. The Windows®-based software is a comprehensive resource for training. It begins with a detailed computer audio/video presentation generated from an existing program, followed by an almost interactive, step-by-step audio/video of various modules. On-site and individual training is available.
Practice Coach, Inc.
6221 South 58th Street
Lincoln, NE 68516
FAX: (402) 423-6243
Practice Coach, Inc., offers comprehensive services in practice management from finance to marketing. PCI helps veterinary professionals better manage the business and management side of their practice. From personal consultation to training workshops and presentations, Practice Coach helps practitioners excel in the business of veterinary care, as well as the practice of veterinary medicine.
Progressive Veterinary Management Services
P.O. Box 178951
San Diego, CA 92117
FAX: (858) 279-6580
Progressive Veterinary Management Services provides resources for practice owners on staff development and training. The company recently released an educational series of reference guides for the veterinary staff dealing with veterinary terminology and abbreviations, vital statistics and basic diagnostic and surgical procedures.
2536 Alpine Road
Eau Claire, WI 54703
VetConnect is an Internet resource developed specifically to help veterinary practices deliver the highest possible quality of care and features its Cornerstone practice management software. Membership is free and available to veterinary professionals in the United States. VetConnect provides access to up-to-the-minute laboratory results, side-by-side report comparisons and additional test requests all online.
VetConnect is currently offering five ways to learn more about Cornerstone through Internet-based seminars, on-site training, training at VetConnect's corporate offices, training programs on CD and phone consulting.
Veterinary Learning Systems
275 Phillips Blvd
Trenton, NJ 08618
Veterinary Learning Systems offers continuing education opportunities for veterinarians and technicians through seminars, CDs, videos and books on a variety of medical and practice management topics.
Veterinary Productivity Inc.
2895 SW Bear Paw Trail
Palm City, FL 34990
(800) 292-7995 or (561) 289-1228
Veterinary Productivity Inc. provides a monthly update on events in veterinary medicine and the most productive and profitable responses to those that affect your practice. The company also provides practice makeovers to update the procedures, client communications and fee schedules that bring about optimum productivity and profitability.
520 West 11th St.
Tracy, CA 95376
FAX (209) 835-3573
VetTeam is the first online educational resource designed for veterinary technicians, assistants and practice managers. The Web site is designed as an education center for practice staff and those studying the profession. Access to VetTeam and its discussion boards is free. After registering, users may ask questions of VetTeam board editors, which include technicians, managers and a DVM. They also can post and answer classified ads, use the site's online library and check out VetTeam's continuing education course offerings.
The VetTeam CE Library for techicians includes:
· VetTeam Dental Assistant - 4 CE Hours
· VetTeam Dental Technician - 4 CE Hours
· VetTeam Assistant - 24 CE hours (three for each course)
· Veterinary Technician National Examination Review- 4 CE Hours
· Radiology for Technicians
· Pharmacology for Veterinary Technicians
·Anesthesia for Technicians
Veterinary Practice Consultants® Catanzaro and Associates, Inc.
18301 W Colfax Ave. Bldg R-101
Golden, CO 80401
FAX: (303) 277-9888
Veterinary Practice Consultants (VPC) tackles practice management issues with an individual approach to each veterinary hospital. VPC designs its practice management plans and solutions to meet the needs of each veterinary staff .