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Audio and Video
Is there a "magic bullet" for veterinary practice's biggest problem?
Combating the industry's biggest struggle.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
Get a grip on veterinary support staff costs
It pays to keep an eye on this aspect of practice finances.
Volunteer veterinarians
Volunteer veterinarians
Top 10 ways to blow the veterinary hiring process
Easy tips to blow up your team and sabotage your clinic culture from Dr. Dave Nicol!
How can new associates get to "yes" with veterinary clients?
Engage pet owners to foster compliance.
Why veterinary practice owners need to worry about SEO
Optimize your visibility the smart way.
Nominate the 2014 Veterinary Economics Practice Manager of the Year
Respect! Recognition! Prizes! Read more.
'Obamacare' on the minds of veterinarians and practice managers at CVC San Diego
Ask questions and join the conversation in the dvm360 Community.
 MORE ARTICLES

Buying and Selling
Selling a veterinary practice: Retirement boom or bust?
Veterinary owners looking to sell in the next decade face unprecedented levels of market competition from fellow baby boomers. Here's how to position your practice to sell to a new generation of buyers.
9 tips for a successful veterinary practice purchase or sale
Follow these tips for future financial success in practice ownership.
5-year veterinary practice turnaround
When a practice owner needs to sell soon but fears the practice is worth too little.
Video: Take on more debt? Are you crazy?
How buying a veterinary practice can be a path out of student debt.
Smash through retirement roadblocks in veterinary practice
Why aren't you looking forward to the end of your veterinary career? Here are a few reasons—and solutions
Resource list: Fixing a low veterinary practice valuation
Put these tools to work and start tweaking your veterinary hospital for a successful sale.
Your mixed veterinary practice needs to be split?
Separating your large- and small-animal practice isn't easy, but we'll help break down the task for you.
Tools to fix a low veterinary practice valuation
These resources can help tackle common veterinary practice devaluers.
Three new clients and other important numbers
Study neighborhood demographics to get a glimpse of your veterinary practice's future.
 MORE ARTICLES

Client Communication
Talking to your veterinary practice's "mission-driven" clients
It can be a delicate balance to guide passionate community cat caregivers to providing basic standard care.
13 steps to increase client compliance
If you feel your compliance numbers are lacking, try implementing these steps to boost client compliance.
Get inspired by this sample weight loss plan for veterinary patients
Use this veterinary practitioner's example to create personalized weight management systems for the pets you see in daily practice.
Posts and tweets about ways to pay
Don't let clients' financial struggles prevent pets from receiving the best veterinary care possible.
Fun facts to keep your veterinary clients coming back
Add some "tee hee" to your TLC, and use your humor and intellect to strengthen your relationship with veterinary clients.
Is there a "magic bullet" for veterinary practice's biggest problem?
Combating the industry's biggest struggle.
How my veterinary practice succeeds with client callbacks
When pets head home after hospital stays, an evening phone call can make all the difference for clients.
Posts and tweets about fleas
Use social media to get information out about these parasites: it may spur your veterinary clients into action.
Cultivating cross-cultural connection at your veterinary practice
Whether it's a veterinary team member or client, make an effort to communicate effectively with people from other cultures.
 MORE ARTICLES

Client Conflict
Solving the Latino problem in veterinary medicine
Latinos visit the veterinarian less than other Americans, according to some attendees at the 2013 Banfield Pet Healthcare Industry Summit. But at least one study says different.
Too many conflicts in your veterinary practice?
Wondering how you can create a workplace culture that cuts down on, or eliminates, gossip? Learn what consultant Shawn McVey and your colleagues say about conflict in their practice.
BizQuiz: Would you be prepared if violence erupted at your veterinary practice?
Violent incidents can happen anywhere, but there are things a practice team can do to be less vulnerable.
Are veterinarians' reputations slipping with clients?
Stem the tide of opinion and enhance trust.
Extinguish negative veterinary practice reviews
Burned by scathing Internet comments? Posting a response may actually help you gain veterinary clients—if you take the right approach.
Handle difficult clients with "deep acting"
Use this technique to smooth out conversations with troublesome clients.
 MORE ARTICLES

Client Education
Talking to your veterinary practice's "mission-driven" clients
It can be a delicate balance to guide passionate community cat caregivers to providing basic standard care.
13 steps to increase client compliance
If you feel your compliance numbers are lacking, try implementing these steps to boost client compliance.
Ticks, other parasites encroaching on new territories, CAPC says
Year-round prevention continues to be strong recommendation.
Feline heartworm disease: Why you should be screening for it in your veterinary practice
You may be surprised to find the incidence of this often-fatal disease is higher than you think—even in your practice.
Client handout: Top 10 human medications that poison pets
When pet poisonings from human medications happen, they can be serious. Use this handout to keep veterinary clients informed of the top 10 human medications pets most frequently ingest.
Feline heartworm disease: Why you should be screening for it
You may be surprised to find the incidence of this often-fatal disease is higher than you think—even in your practice.
Get inspired by this sample weight loss plan for veterinary patients
Use this veterinary practitioner's example to create personalized weight management systems for the pets you see in daily practice.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
Posts and tweets about fleas
Use social media to get information out about these parasites: it may spur your veterinary clients into action.
 MORE ARTICLES

Client Relations
Talking to your veterinary practice's "mission-driven" clients
It can be a delicate balance to guide passionate community cat caregivers to providing basic standard care.
13 steps to increase client compliance
If you feel your compliance numbers are lacking, try implementing these steps to boost client compliance.
Ticks, other parasites encroaching on new territories, CAPC says
Year-round prevention continues to be strong recommendation.
Laser therapy: Less pain, more gain
Find out how this technology can not only help your veterinary practice's bottom line, but also enhance patient care and comfort.
Get inspired by this sample weight loss plan for veterinary patients
Use this veterinary practitioner's example to create personalized weight management systems for the pets you see in daily practice.
Fun facts to keep your veterinary clients coming back
Add some "tee hee" to your TLC, and use your humor and intellect to strengthen your relationship with veterinary clients.
Therapy lasers: A handy comparison chart
Thinking of adding or expanding laser therapy services in your veterinary practice? Get started on your buying quest with this comparison of some of the choices available.
Client handout: Top 10 human medications that poison pets
When pet poisonings from human medications happen, they can be serious. Use this handout to keep veterinary clients informed of the top 10 human medications pets most frequently ingest.
Is there a "magic bullet" for veterinary practice's biggest problem?
Combating the industry's biggest struggle.
 MORE ARTICLES

Client Service
Laser therapy: Less pain, more gain
Find out how this technology can not only help your veterinary practice's bottom line, but also enhance patient care and comfort.
Get inspired by this sample weight loss plan for veterinary patients
Use this veterinary practitioner's example to create personalized weight management systems for the pets you see in daily practice.
Client handout: Top 10 human medications that poison pets
When pet poisonings from human medications happen, they can be serious. Use this handout to keep veterinary clients informed of the top 10 human medications pets most frequently ingest.
Therapy lasers: A handy comparison chart
Thinking of adding or expanding laser therapy services in your veterinary practice? Get started on your buying quest with this comparison of some of the choices available.
Posts and tweets about ways to pay
Don't let clients' financial struggles prevent pets from receiving the best veterinary care possible.
Is there a "magic bullet" for veterinary practice's biggest problem?
Combating the industry's biggest struggle.
How an old veterinary hospital learned new tricks
Four years ago, The Animal Medical Center in New York brought on a CEO with a fresh perspective. Find out how her secrets for success could benefit your practice, too.
Practice like pet owners are watching
Do right by your veterinary patients and clients.
Building a transparent veterinary practice—with glass, open spaces and values
By breaking down barriers, you can give your clients an exceptional veterinary hospital experience.
 MORE ARTICLES

Client communication for managers
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
How can new associates get to "yes" with veterinary clients?
Engage pet owners to foster compliance.
Posts and tweets about life stages
Use your social media network to raise awareness about veterinary care for dogs and cats at each stage of life.
Posts and tweets about feline care
Use your social media network to raise awareness about feline wellness and care.
Posts and tweets about pain prevention
Use your social media network to educate clients and raise awareness about pain prevention with these tweets and posts.
Time is money (yours and your clients') in the veterinary practice
Take 10 seconds to explain the holdup and save everyone some trouble.
Remind veterinary clients that you price match
Don't let an emotional reaction damage an important relationship.
You've never measured your marketing efforts?
Take the guesswork out of publicizing your veterinary practice and learn exactly where to put your marketing dollars.
Review the risks of pet obesity with veterinary clients
Addressing pet obesity
 MORE ARTICLES

Client communication for techs
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
How can new associates get to "yes" with veterinary clients?
Engage pet owners to foster compliance.
Posts and tweets about life stages
Use your social media network to raise awareness about veterinary care for dogs and cats at each stage of life.
Posts and tweets about feline care
Use your social media network to raise awareness about feline wellness and care.
Make a case for senior veterinary care
Sometimes clients need a little nudge to get their senior pets in for wellness exams and preventive diagnostics. Use these informational handouts to stress the importance of senior care and stay ahead of disease in older pets.
Posts and tweets about pain prevention
Use your social media network to educate clients and raise awareness about pain prevention with these tweets and posts.
Time is money (yours and your clients') in the veterinary practice
Take 10 seconds to explain the holdup and save everyone some trouble.
Remind veterinary clients that you price match
Don't let an emotional reaction damage an important relationship.
Choose words carefully when discussing a pet's weight in the veterinary clinic
The wrong message might yield unfortunate results.
 MORE ARTICLES

Client education for managers
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
Posts and tweets about life stages
Use your social media network to raise awareness about veterinary care for dogs and cats at each stage of life.
Posts and tweets about feline care
Use your social media network to raise awareness about feline wellness and care.
Veterinary wellness plans can supplement practice income
Consider adding this option to your clinic's financial tool kit.
Posts and tweets about pain prevention
Use your social media network to educate clients and raise awareness about pain prevention with these tweets and posts.
Remind veterinary clients that you price match
Don't let an emotional reaction damage an important relationship.
Choose words carefully when discussing a pet's weight in the veterinary clinic
The wrong message might yield unfortunate results.
Review the risks of pet obesity with veterinary clients
Addressing pet obesity
Solving the Latino problem in veterinary medicine
Latinos visit the veterinarian less than other Americans, according to some attendees at the 2013 Banfield Pet Healthcare Industry Summit. But at least one study says different.
 MORE ARTICLES

Client education for techs
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
Posts and tweets about life stages
Use your social media network to raise awareness about veterinary care for dogs and cats at each stage of life.
Posts and tweets about feline care
Use your social media network to raise awareness about feline wellness and care.
Veterinary wellness plans can supplement practice income
Consider adding this option to your clinic's financial tool kit.
Posts and tweets about pain prevention
Use your social media network to educate clients and raise awareness about pain prevention with these tweets and posts.
Choose words carefully when discussing a pet's weight in the veterinary clinic
The wrong message might yield unfortunate results.
So you still want to offer veterinary clients a discount?
Don't do a cash discount. Instead offer a product or service to your veterinary clients.
Review the risks of pet obesity with veterinary clients
Addressing pet obesity
Solving the Latino problem in veterinary medicine
Latinos visit the veterinarian less than other Americans, according to some attendees at the 2013 Banfield Pet Healthcare Industry Summit. But at least one study says different.
 MORE ARTICLES

Client service for managers
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
How can new associates get to "yes" with veterinary clients?
Engage pet owners to foster compliance.
Deliver five-star veterinary service with these tips
Surpass so-so and clinch clients.
Veterinary wellness plans can supplement practice income
Consider adding this option to your clinic's financial tool kit.
Time is money (yours and your clients') in the veterinary practice
Take 10 seconds to explain the holdup and save everyone some trouble.
Choose words carefully when discussing a pet's weight in the veterinary clinic
The wrong message might yield unfortunate results.
Remind veterinary clients that you price match
Don't let an emotional reaction damage an important relationship.
Get X-ray vision on new equipment purchases
Think you can't afford a therapeutic laser, digital radiography or that new imaging equipment at your veterinary practice? Think again! Get an inside look on how to finance a brand-new service.
Review the risks of pet obesity with veterinary clients
Addressing pet obesity
 MORE ARTICLES

Communication strategies for managers
How can new associates get to "yes" with veterinary clients?
Engage pet owners to foster compliance.
Time is money (yours and your clients') in the veterinary practice
Take 10 seconds to explain the holdup and save everyone some trouble.
Promote weight loss by pointing out the perils of pet obesity
Seeing too many overweight pets in practice, but having a hard time getting clients on board with your weight reduction recommendations? Put some mass behind your message with this informational client handout.
Coaching your way to the top
Learning how to coach can greatly improve your veterinary practice. Here are some tips to get you started.
Solving the Latino problem in veterinary medicine
Latinos visit the veterinarian less than other Americans, according to some attendees at the 2013 Banfield Pet Healthcare Industry Summit. But at least one study says different.
Associate veterinarians: How to convince the practice owner to hire a manager
Rest easy and improve clinic life by completing the team.
BizQuiz: Would you be prepared if violence erupted at your veterinary practice?
Violent incidents can happen anywhere, but there are things a practice team can do to be less vulnerable.
Are veterinarians' reputations slipping with clients?
Stem the tide of opinion and enhance trust.
Get your veterinary practice found with search engine optimization
Maximizing your web presence isn't rocket science.
 MORE ARTICLES

Doctor Communication
Referral form
Avoid miscommunication and use this referral form to help improve patient care.
Top 10 ways to blow the veterinary hiring process
Easy tips to blow up your team and sabotage your clinic culture from Dr. Dave Nicol!
Start complimenting other veterinarians in your community
Competition may be the cornerstone of most businesses, but it doesn't have to be a part of veterinary medicine.
Remind veterinary clients that you price match
Don't let an emotional reaction damage an important relationship.
Choose words carefully when discussing a pet's weight in the veterinary clinic
The wrong message might yield unfortunate results.
Promote weight loss by pointing out the perils of pet obesity
Seeing too many overweight pets in practice, but having a hard time getting clients on board with your weight reduction recommendations? Put some mass behind your message with this informational client handout.
Review the risks of pet obesity with veterinary clients
Addressing pet obesity
Energy for your tired veterinary team meetings
Forget caffeine. Chug these five tips to energize your veterinary team meetings for maximum education and inspiration and a minimum of bored looks.
Emphasize the importance of dentistry in your veterinary practice
Veterinarians regularly undercharge clients for dental procedures. Learn how to communicate with clients better to make your dentistry profitable.
 MORE ARTICLES

Expenses
Therapy lasers: A handy comparison chart
Thinking of adding or expanding laser therapy services in your veterinary practice? Get started on your buying quest with this comparison of some of the choices available.
Why staffing might be breaking the bank at your veterinary practice
Q: How can I get a grip on veterinary support staff costs?
Should veterinary owners continue providing healthcare benefits—or not?
The Affordable Care Act may make it financially sensible for your small veterinary practice to stop providing an employee plan. It may also eliminate a part of ownership that was a headache anyway.
Get a grip on veterinary support staff costs
It pays to keep an eye on this aspect of practice finances.
Breaking through bureaucracy as a veterinarian
Follow these four steps when sorting out potential errors made by government agencies.
Veterinarian's detective work pays dividends
This doctor put her sleuthing skills to good use when she was hit with a suspicious fee situation.
Dreaming up the perfect app for your veterinary practice
Check out the 9 things your hospital's mobile app should do.
Make veterinary retail worth your while
Be strategic when you implement retail, or else you'll lose money instead of making it.
New Year's veterinary practice checklist: 7 things to do right now
Take care of these critical items in January 2014 to reap the rewards all year in practice success, team morale and better medicine at your veterinary hospital.
 MORE ARTICLES

Firstline Update
Do veterinarians need videos on their websites?
Don't be left behind; harness the power of multimedia.
 MORE ARTICLES

Growth Center
Why gift cards are better than cash
Looking for an easy way to lure in new clients? Here's a small token of appreciation that shows off your practice.
Long-term drug monitoring made easy
Get your patients taking long-term meds on a plan for rechecks.
How to ease cat pain. Bonus: It pays.
Help cat owners provide a pain-free existence for their feline friends.
Fee-setting tool: Long-term analgesic testing
Are your exam fees in line with high-performing hospitals?
Talking teeth with timid clients
What you can do to get clients on board with your dental recommendations.
Look but also touch
Seeing is believing for clients when it comes to pet dental health at Falmouth Veterinary Hospital in Falmouth, Maine. Video touchscreens in exam rooms show clients how quickly damaging plaque can build and harden. The screens also let clients type in their e-mail address and request that the information or Web site address for the video be sent to their home. After every dental cleaning, clients watch a video on brushing.
Educating clients about parasites
A list from the Veterinary Economics archives.
Worm your way into wellness visits
Biannual deworming protects patients and encourages regular wellness visits.
Providing pet insurance
It doesn't hurt Dr. Craig Prior's feelings when a client is hesitant to take out a pet insurance policy: "I tell them, 'Try it for a year. If you don't like it, cancel it. I won't mind.'"
 MORE ARTICLES

Hiring and firing
Top 5 ways not to welcome a new veterinarian
Roll out the worst welcome wagon ever with these tips.
2 steps to uncover job applicant lies
Often the people who pad their r?sum?s are the ones you'd least expect.
Calculate your veterinary practice's staff turnover
Use this calculator to stay on top of clinic turnover trends.
4 red flags in veterinary job candidates
Notice what candidates are (or aren't) doing in the interview, and you're more likely to choose the right person for the job.
4 red flags to look out for in potential veterinary team members
By noticing what candidates are (or aren't) doing in the interview, you're more likely to choose just the right person for the job.
Top 10 ways to blow the veterinary hiring process
Easy tips to blow up your team and sabotage your clinic culture from Dr. Dave Nicol!
5-year veterinary practice turnaround
When a practice owner needs to sell soon but fears the practice is worth too little.
Bring back boomerang employees to your veterinary practice
When frequent turnover happens at your practice, rehiring former team members saves time and money.
When veterinary employees seek greener pastures
Are you overstepping your boundaries by hiring an employee from a competing veterinary clinic? Read on to find out.
 MORE ARTICLES

I Survived!
I survived a veterinary practice merger
We experienced headaches, setbacks, and eventually practice success.
9 strategies for disaster preparation
Can your veterinary practice withstand the elements?
Trial by fire: coping with disaster
This veterinary practice survived a devastating blaze that killed 16 patients and destroyed the building.
I survived an outbreak of virulent feline calicivirus
I'll never know for sure which cat first brought the disease to my clinic. But I know where I saw it first.
A million-dollar growth spurt
It wasn't an easy transition—half of the team quit, but profits went up.
 MORE ARTICLES

Industry Issues
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
Veterinary wellness plans can supplement practice income
Consider adding this option to your clinic's financial tool kit.
Remind veterinary clients that you price match
Don't let an emotional reaction damage an important relationship.
Too many veterinarians? Jury's still out
We've been bombarded with terms such as shortages and incentives for years, but we're no closer to solving the supply and demand puzzle plaguing our profession.
Healing veterinary team members' pain
Sustain a compassionate culture and protect your staff.
Offset lost veterinary product sales
Counterbalance the competition with these tips.
Are veterinarians' reputations slipping with clients?
Stem the tide of opinion and enhance trust.
Do veterinarians need videos on their websites?
Don't be left behind; harness the power of multimedia.
Live from CVC San Diego: Convince veterinary clients to skip online pharmacies
Prescriptions from your clinic come with a lot more than medication.
 MORE ARTICLES

Leadership Strategies
Top 5 ways not to welcome a new veterinarian
Roll out the worst welcome wagon ever with these tips.
Veterinarians don't always have to put on a brave face
Compassion fatigue and burnout are high in the veterinary profession. It's time to stand up and support one another.
6 ways any veterinarian can rock the exam room—and beyond
Every veterinary associate should be practicing these tips—and every practice owner should make sure they're getting done.
A veterinarian finds out something is not kosher
Should a veterinarian disclose a non-life-threatening error to a boarding client?
Legal protection when a veterinary client says "no"
Q: If a client refuses our pet care recommendations and signs a waiver, how protected is my practice legally?
Do you want to scale to new veterinary heights or just plateau?
It's easy to get stuck at 'good enough' when it comes to growing your skills and knowledge in veterinary practice. But that won't make you the best.
Bad reaction: How to prevent your veterinary practice from falling in the reactive medicine trap
You may have found yourself dealing with an ailing pet, its angry owners and stiff competition from a nearby veterinary clinic. Use these tips to help you steer clear of detrimental, reactive practices and focus on providing the best care possible—proactively.
Better Together: A veterinary specialty collaboration
A unique business structure allows these veterinarians to provide great care while keeping their autonomy as doctors.
Veterinarians' Q&A with Dr. Rosenberg
Resident ethics expert and readers discuss solutions for two veterinary practice scenarios, including a laboratory error and an unused cancer drug.
 MORE ARTICLES

Legal Ease
Medical records checklist
Don't find yourself with inadequate patient medical records. Use this checklist to audit your records.
How to gauge your rent payment
What are the rules regarding veterinary practice rent?
Make Crocs extinct
Are the popular shoes safe for your employees to wear to work?
Salary vs. hourly pay
You might be entitled to overtime pay even if you hold a degree or have "supervisor" in your title.
Leftovers and lab samples
A veterinary break room is no place for urine samples and chemicals.
Nailing down a noncompete
What time frame is valid for a noncompete clause in an associate's contract? What distance from my practice do I use as a boundary?
A look at the law on smoking at veterinary clinics
How business owners must balance the rights of smokers with those of nonsmokers.
Does a team member on mood medication need a doctor's note?
Can I question my employee who's revealed a history of mental illness and prescribed medications to control it?
Rethink respirators
Should our pregnant associate use a respirator during surgeries to avoid inhaling anesthetic gases?
 MORE ARTICLES

Managing Smart
Is there a "magic bullet" for veterinary practice's biggest problem?
Combating the industry's biggest struggle.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
Get a grip on veterinary support staff costs
It pays to keep an eye on this aspect of practice finances.
Top 10 ways to blow the veterinary hiring process
Easy tips to blow up your team and sabotage your clinic culture from Dr. Dave Nicol!
How can new associates get to "yes" with veterinary clients?
Engage pet owners to foster compliance.
Where do veterinary practice owners come up short in marketing?
Marketing is no mere duty—it's a chance to grow your practice
Deliver five-star veterinary service with these tips
Surpass so-so and clinch clients.
Turn around a veterinary clinic in trouble
Practice owners: Share in the blame?and the solution.
Video: What dogs can teach us about veterinary practice management
Take a cue from a pooch: Get in the moment.
 MORE ARTICLES

Managing clients
How can new associates get to "yes" with veterinary clients?
Engage pet owners to foster compliance.
Are veterinarians' reputations slipping?
The profession's honest image has tarnished in recent years.
Customized veterinary care for all life stages
Create a list of services for pet life stage kits based on your practice care recommendations, and help clients see where their pet fits in.
Posts and tweets about fear-free tactics
Share your fear-free techniques on social media to make clients less nervous to bring their pets into your practice.
Time is money (yours and your clients') in the veterinary practice
Take 10 seconds to explain the holdup and save everyone some trouble.
BizQuiz: Would you be prepared if violence erupted at your veterinary practice?
Violent incidents can happen anywhere, but there are things a practice team can do to be less vulnerable.
Are veterinarians' reputations slipping with clients?
Stem the tide of opinion and enhance trust.
Address client complaints about the cost of veterinary medications
Move beyond sticker shock by reframing your prices.
Don't leave veterinary marketing to somebody else
Client education is its own kind of promotion.
 MORE ARTICLES

Managing team members
Top 10 ways to blow the veterinary hiring process
Easy tips to blow up your team and sabotage your clinic culture from Dr. Dave Nicol!
 MORE ARTICLES

Managing the money
Being "in the black" not enough for financial success, veterinary advisor says
Personal finance expert Mark McGaunn, CPA, CFP, covers dos, don'ts and best practices of personal finance for veterinarians.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
Get a grip on veterinary support staff costs
It pays to keep an eye on this aspect of practice finances.
Turn around a veterinary clinic in trouble
Practice owners: Share in the blame?and the solution.
Get X-ray vision on new equipment purchases
Think you can't afford a therapeutic laser, digital radiography or that new imaging equipment at your veterinary practice? Think again! Get an inside look on how to finance a brand-new service.
Offset lost veterinary product sales
Counterbalance the competition with these tips.
Address client complaints about the cost of veterinary medications
Move beyond sticker shock by reframing your prices.
Where a veterinary practice's revenue really comes from
A look inside veterinary practice accounting.
How can I find time for veterinary strategic planning?
An expert's perspective on the value of big picture strategy.
 MORE ARTICLES

Managing yourself
Volunteer veterinarians
Volunteer veterinarians
 MORE ARTICLES

Marketing
Posts and tweets about year-round flea and tick protection
Speak the truth about flea and tick preventives online: they aren't just for warm months.
3 steps to creating curb appeal
First impressions are crucial. Here's how you can give your practice a facelift and impress clients upon arrival.
7 tips to show why yours is a phenomenal veterinary practice
It's fantastic to offer clients exceptional pet care, but it takes more action on your part to make your clinic stand out among the rest.
Why veterinary practice owners need to worry about SEO
Optimize your visibility the smart way.
Pets aren't getting the dental care they need at your veterinary hospital?
Make every month Dental Health Month at your veterinary practice to get clients in the door for crucial preventive screening.
Take control of your veterinary practice's online reputation
Got a negative review? You can still survive and thrive in the veterinary world by following these simple steps.
Do Yellow Pages still work for veterinary practices?
Q: Only nine of our clients indicated they found us through the phone book last year. I'd like to drop our Yellow Pages subscription altogether, but if each client is worth about $500, I wonder if it still has some value.
The benefits of breed-specific veterinary healthcare
Focusing on individual pet breeds each month educates your clients and helps you customize care.
Are veterinarians' reputations slipping?
The profession's honest image has tarnished in recent years.
 MORE ARTICLES

Marketing for managers
Why veterinary practice owners need to worry about SEO
Optimize your visibility the smart way.
Posts and tweets about life stages
Use your social media network to raise awareness about veterinary care for dogs and cats at each stage of life.
Posts and tweets about feline care
Use your social media network to raise awareness about feline wellness and care.
How to design the perfect veterinary sign
Attract pet owners to your new or existing veterinary hospital with a clear message and easy-to-read specs.
Posts and tweets about pain prevention
Use your social media network to educate clients and raise awareness about pain prevention with these tweets and posts.
You've never measured your marketing efforts?
Take the guesswork out of publicizing your veterinary practice and learn exactly where to put your marketing dollars.
Tips for a great cocktail party (and a winning veterinary practice Facebook page)
At CVC Kansas City, Dr. Andy Roark shared with a packed room his top tips to host a fantastic cocktail party ... and of course, the same rules apply for your veterinary hospital's Facebook page.
Exclusive veterinary data from Veterinary Economics' August 2013 issue
Check out this online exclusive data from the 2013 Veterinary Economics Business Issues Survey.
What would you change about your practice?
In the first-ever dvm360 Change Survey, we asked you to choose the top 10 things you want to change in your practice. Find them below along with data on whether you'd be willing to switch up things if it meant increased client visits.
 MORE ARTICLES

Marketing for techs
Posts and tweets about life stages
Use your social media network to raise awareness about veterinary care for dogs and cats at each stage of life.
Posts and tweets about feline care
Use your social media network to raise awareness about feline wellness and care.
How to design the perfect veterinary sign
Attract pet owners to your new or existing veterinary hospital with a clear message and easy-to-read specs.
Posts and tweets about pain prevention
Use your social media network to educate clients and raise awareness about pain prevention with these tweets and posts.
You've never measured your marketing efforts?
Take the guesswork out of publicizing your veterinary practice and learn exactly where to put your marketing dollars.
Get feline clients in the door with these Facebook posts and tweets
Use these ready-made posts and tweets to emphasize fear-free methods for bringing cats into the clinic.
Tips for a great cocktail party (and a winning veterinary practice Facebook page)
At CVC Kansas City, Dr. Andy Roark shared with a packed room his top tips to host a fantastic cocktail party ... and of course, the same rules apply for your veterinary hospital's Facebook page.
Exclusive veterinary data from Veterinary Economics' August 2013 issue
Check out this online exclusive data from the 2013 Veterinary Economics Business Issues Survey.
Reevaluating your social media presence
Find out what your veterinary colleagues are doing on social media and how to improve your online activity with a resource guide.
 MORE ARTICLES

Money matters for techs
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Office Efficiency
Schedule veterinary appointments now!
Keep your veterinary clients coming back by pre-booking your spay and neuter appointments.
Get inspired by this sample weight loss plan for veterinary patients
Use this veterinary practitioner's example to create personalized weight management systems for the pets you see in daily practice.
5 ways for veterinarians to put 5 free minutes to great use
Even the busiest of DVMs get a break now and then. Here are some tips for filling that coveted downtime—and doing a little something good while you're at it.
Checklist for better veterinary drug control
Try these 8 tips to get inventory controls in place.
Fight veterinary team member burnout with compassion
Q: We've recently had a string of traumatic cases at my hospital, and I'm worried my staff might be suffering from compassion fatigue. What can I do to help?
5-year veterinary practice turnaround
When a practice owner needs to sell soon but fears the practice is worth too little.
Dreaming up the perfect app for your veterinary practice
Check out the 9 things your hospital's mobile app should do.
Borrow from the grill to protect dental equipment
Keep dust and debris off dental equipment with this simple solution.
4 ways to stop being a perfectionist veterinarian
Sometimes just getting something done is much more important than getting it done flawlessly.
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Ownership Issues
Being "in the black" not enough for financial success, veterinary advisor says
Personal finance expert Mark McGaunn, CPA, CFP, covers dos, don'ts and best practices of personal finance for veterinarians.
Turn around a veterinary clinic in trouble
Practice owners: Share in the blame?and the solution.
What would you change about your practice?
In the first-ever dvm360 Change Survey, we asked you to choose the top 10 things you want to change in your practice. Find them below along with data on whether you'd be willing to switch up things if it meant increased client visits.
Are veterinarians' reputations slipping with clients?
Stem the tide of opinion and enhance trust.
Address client complaints about the cost of veterinary medications
Move beyond sticker shock by reframing your prices.
Where a veterinary practice's revenue really comes from
A look inside veterinary practice accounting.
Optimize traffic flow in veterinary hospital design
Get this crucial aspect of planning right from the start.
Convert clicks to veterinary clients
Turn web traffic into foot traffic.
How to develop strong leaders in your veterinary practice
Look for a strong associate on your veterinary staff—and be prepared to dole out a little tough love.
 MORE ARTICLES

Patient care for techs
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Patient welfare for techs
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Personal Finances
Why you won't spend less, save more: 5 big barriers to veterinarians' financial well-being
The world of personal finance can be tough to navigate, here are 5 ways you could be jeopardizing your financial success.
12 debt-busting strategies to beat veterinary debt
For many veterinarians, student debt is unavoidable—but multiplying debt doesn't have to be. Use these sensible tips to stop adding to your liabilities and start building your financial security for a brighter future.
Being "in the black" not enough for financial success, veterinary advisor says
Personal finance expert Mark McGaunn, CPA, CFP, covers dos, don'ts and best practices of personal finance for veterinarians.
Crucial insurance every veterinarian needs
Q: I'm a young associate veterinarian with a family. What types of insurance do I need to protect them?
Stop making resolutions: Instead, commit to results when it comes to your veterinary practice
By this time of year, most people's good intentions have fizzled out. To find success, veterinarians need to take a different approach.
An ailing profession: Money matters
It's time to gain control over your financial health in veterinary practice—and Veterinary Economics is here to help.
Battling the debt demon: One veterinarian's quest to survive
The conclusion of a three-part series featuring stories from veterinarians on the front lines of the war on student debt.
Sample veterinarian personal finance budget
Got budget? Most of us don't. But veterinarians are smart--too smart to ignore this vital tool to take charge of their and their families? future.
Video: Take on more debt? Are you crazy?
How buying a veterinary practice can be a path out of student debt.
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Personal Growth
Smash through retirement roadblocks in veterinary practice
Why aren't you looking forward to the end of your veterinary career? Here are a few reasons—and solutions
Veterinary case study: Share your own pets' struggles
Sharing personal stories of pet illness in exam rooms, veterinary newsletters and emails can bridge the gap between a seemingly trouble-free veterinarian and scared clients.
Check your veterinary data: Management metrics
Measure the health of your veterinary practice by reviewing these 15 metrics monthly.
Fit to Practice: Why you should be sick of sugar
Our taste buds have been hijacked by super-sugary sweets. It's time to reclaim our palate with natural, real flavors. Before long you'll take a nibble of New York cheesecake and spit it out.
Can this veterinary practice be saved?
A few months ago, this husband-and-wife practice owner team was at a crossroads. Not sure whether to persevere or give up on their recently purchased veterinary practice—and completely out of ideas—they called Veterinary Economics for help. This is their story.
Fit to practice: A new blog from Dr. Ernie Ward
Check out the latest offering from Veterinary Economics' Personal Wellness Editor.
Why are technician appointments a good idea in the veterinary clinic?
Getting the most out of your staff helps all involved.
A look back: Hurricane Katrina destroys veterinary practice
In 2005, Hurricane Katrina landed in New Orleans, causing $81 billion in property damage. One of those properties was Dr. Scott Griffith's clinic.
Americans struggling to turn retirement savings into income
Whether you're fresh out of veterinary school or approaching retirement, it's important to keep a close eye on your savings.
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Personnel Management
Top 5 ways not to welcome a new veterinarian
Roll out the worst welcome wagon ever with these tips.
Laser therapy: Less pain, more gain
Find out how this technology can not only help your veterinary practice's bottom line, but also enhance patient care and comfort.
2 steps to uncover job applicant lies
Often the people who pad their r?sum?s are the ones you'd least expect.
Prevent explosions by tackling conflict at its source
Identify and address the root of each problem promptly—you'll learn from your issues and create a pleasant environment at your veterinary practice.
Quick tool: Figure your veterinary practice retention rate by department
Find the right staff members for your team and keep them engaged to achieve high retention.
4 red flags in veterinary job candidates
Notice what candidates are (or aren't) doing in the interview, and you're more likely to choose the right person for the job.
Calculate your veterinary practice's staff turnover
Use this calculator to stay on top of clinic turnover trends.
BizQuiz: Do you know sexual harassment when you see it?
Take a look at three hypothetical situations and answer the corresponding questions to see if you can recognize sexual harassment at your veterinary practice.
4 red flags to look out for in potential veterinary team members
By noticing what candidates are (or aren't) doing in the interview, you're more likely to choose just the right person for the job.
 MORE ARTICLES

Personnel Solutions
Professional veterinary associations should step up
The veterinary industry is headed in a bad direction with higher debt loads, more seats in classes and less job prospects. We need to encourage our associations to do something about it.
Too many conflicts in your veterinary practice?
Wondering how you can create a workplace culture that cuts down on, or eliminates, gossip? Learn what consultant Shawn McVey and your colleagues say about conflict in their practice.
Associate veterinarians: How to convince the practice owner to hire a manager
Rest easy and improve clinic life by completing the team.
The most common veterinary management challenge
Clarity in the clinic is crucial.
Reform your veterinary practice's "Negative Nancy"
You must take action to protect the team and the clinic at large.
Doc Talk: Your practice is a fiefdom
Watch for schism in the clinic.
Fit to Practice: Why you should be sick of sugar
Our taste buds have been hijacked by super-sugary sweets. It's time to reclaim our palate with natural, real flavors. Before long you'll take a nibble of New York cheesecake and spit it out.
Can this veterinary practice be saved?
A few months ago, this husband-and-wife practice owner team was at a crossroads. Not sure whether to persevere or give up on their recently purchased veterinary practice—and completely out of ideas—they called Veterinary Economics for help. This is their story.
Women gaining more jobs than men, study finds
It's been a slow recovery for most American employees, but new signs of hope have emerged.
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Practice Finances
Therapy lasers: A handy comparison chart
Thinking of adding or expanding laser therapy services in your veterinary practice? Get started on your buying quest with this comparison of some of the choices available.
Why staffing might be breaking the bank at your veterinary practice
Q: How can I get a grip on veterinary support staff costs?
Selling a veterinary practice: Retirement boom or bust?
Veterinary owners looking to sell in the next decade face unprecedented levels of market competition from fellow baby boomers. Here's how to position your practice to sell to a new generation of buyers.
12 debt-busting strategies to beat veterinary debt
For many veterinarians, student debt is unavoidable—but multiplying debt doesn't have to be. Use these sensible tips to stop adding to your liabilities and start building your financial security for a brighter future.
"Our veterinary hospital charges too much": Finding consensus on fees among associates and team members
Q: How should I set my new digital veterinary dental radiography fees? My doctors disagree!
Up-to-date data about U.S. veterinary practices
dvm360 shares key performance indicators from veterinary practices in partnership with Sikka Software.
Being "in the black" not enough for financial success, veterinary advisor says
Personal finance expert Mark McGaunn, CPA, CFP, covers dos, don'ts and best practices of personal finance for veterinarians.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
Stop making resolutions: Instead, commit to results when it comes to your veterinary practice
By this time of year, most people's good intentions have fizzled out. To find success, veterinarians need to take a different approach.
 MORE ARTICLES

Practice Management Q&A
Welcoming a new hire to your veterinary team
Q. Our practice just hired a new person who's replacing an employee who was very close to all her coworkers. How do I ensure my employees are warm and welcoming to the new hire?
Post-recession: Is it time for veterinary practices to match 401(k) contributions again?
Q. We stopped matching 401(k) contributions when the recession rolled in, but employees are asking when we're going to start up again. What are the pluses to matching contributions?
Calculating a fair veterinary salary
Q. I've heard that a practice owner shouldn't pay an associate more than 25 percent on production. But I work in a practice where three veterinarians share one technician. What would be a salary for circumstances like these?
Discussing veterinary team problems
As an associate, what do I do about team management problems when I don't have the authority to address them?
Q&A: No deal on a professional discount
My practice regularly refers cases to a nearby specialty practice. Recently my own dog became sick, and the clinic offered me a disappointingly meager discount for its services. Am I expecting too much? Is there a standard for professional discounts?
Q&A: Recognize your hard workers
Other than bonuses or financial incentives, how can I reward team members for a job well done?
Q&A: Find the leaders in your practice
Finding the leaders within your staff can benefit your practice's efficiency and profitability.
Hablamos Espanol aqui?
What can I do to be sure my practice is accommodating the needs of the Hispanic population?
Q&A: Internet search and rescue
My practice's Web site isn't showing up on Internet search engines. Why?
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Revenue
Capturing cat clients: A Google+ hangout hosted by dvm360
Sign up now to join our Hangout and learn how to provide more cats with the healthcare they need.
"Our veterinary hospital charges too much": Finding consensus on fees among associates and team members
Q: How should I set my new digital veterinary dental radiography fees? My doctors disagree!
Up-to-date data about U.S. veterinary practices
dvm360 shares key performance indicators from veterinary practices in partnership with Sikka Software.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
The end is near if things don't change in the veterinary profession
Look at the numbers and save yourself—your veterinary practice too.
Let's solve the profession's problems one crazy idea at a time
Veterinarians, consultants, academics—it seems like everyone is sitting around practice break rooms, CE conferences and state-of-the-profession summits talking about cures for the veterinary profession. So let's talk big ideas. Crazy ideas. This-would-totally-work-in-a-parallel-universe, best-idea-that-came-out-of-a-hotel-bar ideas.
How can new associates get to "yes" with veterinary clients?
Engage pet owners to foster compliance.
Pets aren't getting the dental care they need at your veterinary hospital?
Make every month Dental Health Month at your veterinary practice to get clients in the door for crucial preventive screening.
Make veterinary retail worth your while
Be strategic when you implement retail, or else you'll lose money instead of making it.
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Student news
Study affirms the need for veterinary profession to evolve
The role of veterinarians is changing, and veterinary schools and colleges are responding and retooling.
The most unusual resume mistakes job candidates make
You've probably had some, ahem, unique resumes come across your desk. Here's a look at what hiring managers across the country deal with on a daily basis.
New workers lack qualities employers deem important
Are you looking to hire new veterinary team members? You may have trouble finding qualified applicants.
Students: Get some sleep to get ahead
You may be tempted to sacrifice shut-eye for schoolwork. But doing so may only hinder your chances for success.
Students: Turn an internship into a job
Students who complete internships tend to make more money than those who don't. Here's how you can cash in.
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Team Communication
Top 5 ways not to welcome a new veterinarian
Roll out the worst welcome wagon ever with these tips.
BizQuiz: Do you know sexual harassment when you see it?
Take a look at three hypothetical situations and answer the corresponding questions to see if you can recognize sexual harassment at your veterinary practice.
Don't fall prey to these delegation dangers at your veterinary clinic
If veterinarians delegate too many tasks they risk taking themselves out of the loop. Don't delegate enough and risk inefficiencies and employee resentment. Here's how to get it just right.
The nutrition toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss pet nutrition with clients.
New Year's veterinary practice checklist: 7 things to do right now
Take care of these critical items in January 2014 to reap the rewards all year in practice success, team morale and better medicine at your veterinary hospital.
Hey, good lookin'! Is your veterinary clinic gender biased?
If one of your male employees came to you with concerns about gender bias, what would you do to remedy the situation?
Ending team animosity at your veterinary practice
When opposite personalities collide, it can be difficult to see eye-to-eye. Look for fresh perspective on coworkers' differences to achieve harmony in your workplace.
5 fiendish failures behind your veterinary hospital's lack of new ideas
Scary creatures and evil spirits are fine on Halloween night, but they have no place in your brainstorming sessions, where they're sure to terrorize team members and thwart fresh ideas. Know what to look for so you can exorcize the most disruptive devising demons.
4 ways to be a better boss to associate veterinarians
When it comes to running a clinic, lack of communication is not an option. Mark Opperman reveals the best ways to keep your employees in the loop.
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Technology
What goes into a good Web site
How do I build an effective Web site for my practice?
The benefits and challenges of paperless practice
What to consider before going electronic.
Paperless practice at Banfield, The Pet Hospital
Dr. Kerri Marshall, MBA, knew the moment she caught of a glimpse of it that she was a fan.
Tips for transferring written medical records to electronic files
A how-to for moving paper records to your hard drive.
The paperless plunge
The only thing that anyone can count on for sure in the arena of paperless veterinary practice is that the experience is different for everyone.
Using software for consistent care
Dr. David McGrath is owner of seven practices, and at one time they used four software programs between them. Now they all use the same system. This has allowed them to try new ideas to boost compliance, which so far have resulted in gross revenue increases of up to 50 percent. Take Dr. McGrath's lessons into account as you evaluate your own practice software—and what it can do for you.
Lights! Camera! Meet!
Our 24-hour clinic has a main office, three satellite facilities, 14 veterinarians, and 80-plus team members, so staff communication is always a challenge. In addition to a weekly newsletter, we have monthly meetings for each department and a monthly staff meeting for everyone.
Solar panels save on energy costs
Skyrocketing energy prices and concerns about global warming prompted the owner of Middlebury Animal Hospital in Middlebury, Conn., to invest in solar energy.
The worst-case scenario survival handbook: Veterinary edition
Hurricanes. Embezzlers. Lawsuits. If you put the proper safeguards in place, you can stay out of trouble.
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Training and motivation
Top 5 ways not to welcome a new veterinarian
Roll out the worst welcome wagon ever with these tips.
Laser therapy: Less pain, more gain
Find out how this technology can not only help your veterinary practice's bottom line, but also enhance patient care and comfort.
Quick tool: Figure your veterinary practice retention rate by department
Find the right staff members for your team and keep them engaged to achieve high retention.
Becoming a veterinary leader
Break lazy management habits by identifying how you've grown complacent—it's uncomfortable, but necessary.
The nutrition toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss pet nutrition with clients.
5-year veterinary practice turnaround
When a practice owner needs to sell soon but fears the practice is worth too little.
Pets aren't getting the dental care they need at your veterinary hospital?
Make every month Dental Health Month at your veterinary practice to get clients in the door for crucial preventive screening.
New Year's veterinary practice checklist: 7 things to do right now
Take care of these critical items in January 2014 to reap the rewards all year in practice success, team morale and better medicine at your veterinary hospital.
Owning your mistakes as a veterinary practice owner
No veterinary practice will ever be perfect, but correcting missteps may get you closer to the idealistic vision you once had of practice ownership.
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Vetcetera
No flukes? No problem
Mechanical tail and physical therapy do wonders for a Florida aquarium's star marine attraction.
Your team's take on you
Chances are your team is pleased with your managerial style.
Hairy women a sign of a tough economy
The beauty industry—once considered recession proof like the veterinary industry— is taking a hard hit.
Veterinarian trains puppies with the help of teens
This veterinarian gathers teens to train puppies at the shelter.
Poster shows health of lean-fed dogs
Nestle Purina PetCare is sharing the results of a canine life span study on a poster you can get free of charge.
Swiss law orders pet buddy system
A new law in Switzerland taking effect Sept. 1 widens animal rights laws in revolutionary ways. Consider the law's fine print:
More than 80 percent of employees take mental health days
Top five reasons for needing a breather from work.
AAEP promotes annual dental exams for horses
The American Association of Equine Practitioners launched an equine dental awareness campaign in April to run throughout 2008.
I wannabe a vet!
There's a dog on a surgical table and another on an exam room table—just like at your hospital. The difference is the dogs aren't real and the doctors are kids.
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Veterinary Market Data
The truth behind veterinary associates' restrictive covenants
Does the word "contract" send shivers down your spine? Are your palms sweating just thinking about noncompete clauses and restrictive covenants? Let us ease your fears and set the record straight on what's legal.
Introducing the August 2012 Veterinary Economics: What's your problem?
At Veterinary Economics, we're listening ... and we're here to help.
Bad reception: The veterinary client compliance gap
You think you're broadcasting loud and clear, but pet owners may not be getting the message -- or feeling as though their needs are served. Find out what you can do with this exclusive data from Veterinary Economics and Trone Brand Energy.
Veterinary market data: Practitioners share status as pet owner influencers
Pet owners are increasingly turning to other sources for information about their pets' health. Here's where they go.
Veterinary market data: Pet owner purchasing trends
Research from Trone, a veterinary marketing agency, shows where, how, and why pet owners purchase key health products.
What ails your patients?
This data package shows the top diagnoses by age for dogs and cats—lists that emphasize the need for veterinary teams to make strong recommendations for dental care.
The inside scoop on canine influenza
Most veterinary practices don't require boarding dogs to be vaccinated against canine influenza. But could that number change in the future?
Gender: Who's the better boss?
Does gender play a role when it comes to management skills in veterinary practice?
Cats or dogs: What's your preference?
The lowdown on which species veterinarians and veterinary team members prefer to work with, why—and if it matters.
 MORE ARTICLES

Veterinary managers
What to do when veterinary drug theft is slipping past your check system
Even with safeguards in place, inventory can go missing. Mark Opperman, CVPM, shares what to do in such a situation.
Are drugs leaving your veterinary practice the wrong way?
Tight drug controls reduce the risk of theft and abuse. Implement these simple steps to avoid messy situations.
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Veterinary technicians
What to do when veterinary drug theft is slipping past your check system
Even with safeguards in place, inventory can go missing. Mark Opperman, CVPM, shares what to do in such a situation.
 MORE ARTICLES

Video
Is there a "magic bullet" for veterinary practice's biggest problem?
Combating the industry's biggest struggle.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
Get a grip on veterinary support staff costs
It pays to keep an eye on this aspect of practice finances.
Volunteer veterinarians
Volunteer veterinarians
Top 10 ways to blow the veterinary hiring process
Easy tips to blow up your team and sabotage your clinic culture from Dr. Dave Nicol!
How can new associates get to "yes" with veterinary clients?
Engage pet owners to foster compliance.
Why veterinary practice owners need to worry about SEO
Optimize your visibility the smart way.
Nominate the 2014 Veterinary Economics Practice Manager of the Year
Respect! Recognition! Prizes! Read more.
Make the carrier a cat's friend, not a foe
Cats are inherently wary of carriers—but have clients with fickle felines watch these videos from the CATalyst Council and you might start seeing more cats in your practice.
 MORE ARTICLES

Web Daily
13 steps to increase client compliance
If you feel your compliance numbers are lacking, try implementing these steps to boost client compliance.
5 veterinary resources from dvm360 you may not know about
Check out this list for new offerings and new ways to see our content.
Why you won't spend less, save more: 5 big barriers to veterinarians' financial well-being
The world of personal finance can be tough to navigate, here are 5 ways you could be jeopardizing your financial success.
What to do when veterinary drug theft is slipping past your check system
Even with safeguards in place, inventory can go missing. Mark Opperman, CVPM, shares what to do in such a situation.
Is there a "magic bullet" for veterinary practice's biggest problem?
Combating the industry's biggest struggle.
2 steps to uncover job applicant lies
Often the people who pad their r?sum?s are the ones you'd least expect.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
Pets at the heart of veterinary practice
Among the daily chaos happening at your veterinary clinic, never forget the best interest of the animals.
7 big changes for veterinary practices in 2014
Minimum wage, marijuana and health insurance regulations are changing. Make sure your veterinary hospital stays on the right side of the law.
 MORE ARTICLES

Web Exclusives
All about the calories: a client handout
Print this multi-page PDF to educate clients about ideal pet weights, pets' caloric needs, and the caloric content of common treats
Talking to your veterinary practice's "mission-driven" clients
It can be a delicate balance to guide passionate community cat caregivers to providing basic standard care.
Live from CVC: Give your veterinary practice an organizational checkup
Afraid your practice is a little under the weather? Use this checkup to make sure your hospital is staying healthy.
Veterinary receptionist interview questions
Use these questions to interview candidates for your receptionist position. These questions will hit on qualities critical to a veterinary receptionist performing his or her job successfully.
Practice Management Overhaul forms
Download the tools you need to transform your practice.
Create an effective marketing plan
Veterinary consultant Dr. Amanda Donnelly, MBA, outlines the first steps toward creating a successful marketing plan.
Wayne Usiak: 3 questions you need to answer
BDA Architecture founder shares three critical questions to ask as you proceed through a veterinary design project.
Pampered pets: Owners aren't likely to switch brands to save money
Market data shows consumer spending on pet products holds steady compared to other key categories.
Plan for your practice's future today
Whether you're looking to sell your practice or reposition it for the long haul, you'll find the advice you need at Veterinary Economics' Progress in Practice seminars Nov. 4-5 at CVC San Diego.
 MORE ARTICLES

Working with clients
13 steps to increase client compliance
If you feel your compliance numbers are lacking, try implementing these steps to boost client compliance.
Get inspired by this sample weight loss plan for veterinary patients
Use this veterinary practitioner's example to create personalized weight management systems for the pets you see in daily practice.
Review the risks of pet obesity with veterinary clients
Addressing pet obesity
Use your animal knowledge to build bonds with clients
Share your favorite trivia about pets with veterinary clients.
Promote weight loss by pointing out the perils of pet obesity
Seeing too many overweight pets in practice, but having a hard time getting clients on board with your weight reduction recommendations? Put some mass behind your message with this informational client handout.
You've never measured your marketing efforts?
Take the guesswork out of publicizing your veterinary practice and learn exactly where to put your marketing dollars.
BizQuiz: Would you be prepared if violence erupted at your veterinary practice?
Violent incidents can happen anywhere, but there are things a practice team can do to be less vulnerable.
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Working with clients - technicians
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

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